Afiniti CX AI Introduction

Afiniti CX AI works by using machine learning algorithms to analyze vast amounts of customer and agent data in real-time. When a customer contacts a company, the AI system quickly evaluates hundreds of variables, including past interactions, customer profiles, and agent skills, to determine the optimal pairing between the customer and available agents. This AI-driven matching aims to create the best possible outcome for each interaction. The system continuously learns and adapts, taking into account factors like product launches and agent turnover to refine its models. Afiniti offers two main product lines: eXperienceAI, which personalizes customer engagement, and Afiniti Inside, a suite of AI services that can be integrated into existing customer engagement platforms.