How does Reviewik work?

Reviewik works in 3 steps: 1) You specify your support email address, 2) Verify the email address, 3) Set up email forwarding to a Reviewik mailbox. Reviewik then analyzes the forwarded emails to provide insights.

Is Reviewik safe to use?

Yes, Reviewik prioritizes data security and confidentiality. They securely store forwarded emails, are GDPR compliant, and do not share data with third parties. Users can delete their data at any time.

What kind of insights does Reviewik provide?

Reviewik provides sentiment analysis, topic trends, keyword analysis, feature request discovery, and bug identification from customer feedback emails. It supports multiple languages.

How does Reviewik handle payments?

Reviewik uses Stripe, a trusted worldwide payment service, for all payments. This ensures PCI compliance.

Can Reviewik analyze emails in different languages?

Yes, Reviewik offers multi-language support, allowing you to get insights regardless of the language your users write in.

Reviewik

WebsiteContact for PricingAI Customer Service Assistant AI Reviews Assistant AI Response Generator

Reviewik is an AI-powered customer feedback analysis tool that helps businesses uncover product pain points and user sentiments from support emails.

訪問網站

https://reviewik.io/

概覽
替代方案

產品資訊

已更新：05/09/2024

什麼是Reviewik

Reviewik is a copilot for customer success departments, designed to analyze user feedback collected in support mailboxes. It uses advanced AI and natural language processing to extract valuable insights from customer communications. Reviewik helps businesses understand user sentiments, identify product issues, and discover feature requests by automatically processing and categorizing feedback across multiple languages.

Reviewik 的主要功能

Reviewik is an AI-powered customer feedback analysis tool that helps businesses gain insights from their support mailbox. It offers sentiment analysis, topic segregation, keyword analysis, and trend tracking to identify product pain points, feature requests, and bugs. The platform supports multiple languages and provides visualizations to help teams understand user feedback and improve their products.

AI-based Sentiment Analysis: Uses artificial intelligence to analyze user emotions, pains, and drivers around key product features.

Topic and Trend Analysis: Segregates feedback into topics and analyzes trends to understand what users are saying about the app over time.

Keyword Analysis: Identifies important keywords to gauge the success rate of particular features and releases.

Feature Request Discovery: Helps identify what new features or expansions users are requesting for the product.

Bug Detection: Quickly surfaces bugs and user pain points to aid in swift problem resolution.

Multi-language Support: Analyzes feedback in multiple languages, providing insights regardless of the user's language.

Reviewik 的用例

Software Product Management: Product managers can use Reviewik to track user sentiment about new features and prioritize development based on user feedback.

Customer Support Optimization: Support teams can identify common issues and pain points to improve response times and create better documentation.

Marketing Strategy Development: Marketers can analyze user sentiment and feature requests to refine messaging and target the right audience.

Quality Assurance: QA teams can use the bug detection feature to quickly identify and address software issues reported by users.

優點

Easy integration with existing email support systems

Comprehensive analysis of user feedback with AI

Multi-language support for global businesses

Visual representations of data for easy understanding

缺點

Requires forwarding of customer emails, which may raise privacy concerns

Effectiveness may depend on the volume and quality of customer feedback received

如何使用 Reviewik

Specify your email address: Enter the email address you use to collect customer feedback.

Verify your email address: Complete the email verification process to confirm ownership of the address.

Set up email forwarding: Reviewik will provide you with a @reviewik.io email address. Set up forwarding from your customer feedback email to this address.

Wait for analysis: Reviewik will now analyze the forwarded emails using AI to extract insights.

View sentiment analysis: Check the dashboard to see AI-based sentiment analysis of user feedback, emotions, and key feature insights.

Analyze trends: Use the trends analysis feature to see what users are saying about your app over time.

Review keywords: Examine keyword analysis to understand success rates for specific features and releases.

Discover feature requests: Look at the feature request section to learn what new capabilities users want.

Monitor for bugs: Use Reviewik to quickly identify user pain points and potential bugs.

Reviewik 常見問題

Reviewik is an AI-powered tool that analyzes customer feedback from support emails to provide insights about product pain points, feature requests, and user sentiment.