Zendesk AI Alternative FAQs

Question 1

How much cheaper is My AskAI compared to Zendesk's AI?

Accepted Answer

My AskAI is 5-10x cheaper than Zendesk's AI features. While Zendesk AI costs $1-$1.50 per AI-resolved conversation, My AskAI charges only $0.10 per AI conversation.

Question 2

Do I need to replace my existing Zendesk setup to use My AskAI?

Accepted Answer

No, you don't need to replace your Zendesk Messaging widget or retrain your team. My AskAI can be installed directly from the Zendesk App Marketplace and integrated with your existing setup.

Question 3

How long does it take to set up My AskAI?

Accepted Answer

You can have My AskAI set up and running in just a few hours. The process involves installing the app and pointing it to your help documentation to train the AI support agent.

Question 4

Does My AskAI support human handover for complex issues?

Accepted Answer

Yes, My AskAI supports human handover when AI can't handle certain situations. It combines AI and human customer support for optimal results.

Question 5

What are the pricing differences for a typical support volume?

Accepted Answer

For 2,000 support tickets per month, Zendesk AI could cost an extra $1,200 per month on top of agent costs. The same volume on My AskAI would cost $198/month.

Question 6

Can My AskAI integrate with existing Zendesk features?

Accepted Answer

Yes, My AskAI integrates seamlessly with Zendesk Messaging and can be used alongside your existing Zendesk tools and workflows.

Zendesk AI Alternative Howto

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How to Use Zendesk AI Alternative