Zendesk AI Alternative
My AskAI is an affordable AI-powered customer support alternative to Zendesk that integrates seamlessly with existing Zendesk live chat widgets and deflects up to 75% of support requests.
https://zendesk-ai-alternative.com/
Product Information
Updated:Nov 12, 2024
What is Zendesk AI Alternative
My AskAI offers a cost-effective alternative to Zendesk's expensive AI features for customer support. It provides powerful AI capabilities at a fraction of the cost, allowing businesses to keep their existing Zendesk live chat widget while leveraging AI to handle a significant portion of customer inquiries. My AskAI aims to deliver efficient, AI-driven customer support without the high price tag associated with Zendesk's AI offerings.
Key Features of Zendesk AI Alternative
My AskAI is an affordable Zendesk AI alternative that integrates directly with Zendesk's messaging widget. It offers AI-powered customer support at a fraction of the cost of Zendesk's AI features, with pricing based on conversation volume rather than per-agent fees. The solution can be set up quickly by training the AI on existing help documentation and allows for seamless human handover when needed.
Zendesk Integration: Installs directly from Zendesk's App Marketplace and works with existing Zendesk Messaging widget
AI Training: Quickly train the AI support agent using existing help documentation
Human Handover: Allows seamless transition to human support agents for complex issues
Volume-Based Pricing: Charges per AI conversation rather than per human agent, resulting in significant cost savings
Use Cases of Zendesk AI Alternative
24/7 Customer Support: Provide round-the-clock AI-powered support for common customer inquiries
Cost Reduction: Reduce support costs for businesses with high ticket volumes
Scalable Support: Easily scale customer support capabilities during peak periods without hiring additional staff
Pros
Significantly more affordable than Zendesk's AI features
Quick and easy setup within existing Zendesk infrastructure
Flexible AI + human support model
Cons
May not handle complex queries as effectively as human agents
Requires existing help documentation for optimal AI training
How to Use Zendesk AI Alternative
Install My AskAI from Zendesk Marketplace: Go to the Zendesk App Marketplace and install the My AskAI app to integrate it with your existing Zendesk account.
Point My AskAI to your help documentation: Provide My AskAI access to your existing help docs and knowledge base to train the AI support agent on your specific product/service information.
Set up AI agent in Zendesk Messaging: Configure the My AskAI bot to handle customer inquiries through your existing Zendesk Messaging live chat widget.
Configure human handover settings: Set up rules for when the AI should hand over complex issues to human agents for more personalized support.
Test and refine AI responses: Monitor AI conversations and refine responses as needed to improve accuracy and helpfulness over time.
Zendesk AI Alternative FAQs
My AskAI is 5-10x cheaper than Zendesk's AI features. While Zendesk AI costs $1-$1.50 per AI-resolved conversation, My AskAI charges only $0.10 per AI conversation.
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Analytics of Zendesk AI Alternative Website
Zendesk AI Alternative Traffic & Rankings
1.4K
Monthly Visits
#9667003
Global Rank
-
Category Rank
Traffic Trends: Apr 2024-Jun 2024
Zendesk AI Alternative User Insights
-
Avg. Visit Duration
0.64
Pages Per Visit
92.66%
User Bounce Rate
Top Regions of Zendesk AI Alternative
ID: 30.74%
GB: 19.65%
PH: 13.35%
CN: 11.38%
UA: 10.34%
Others: 14.54%
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