UserFeedChat
UserFeedChat is an AI-powered user research tool that enables companies to collect and analyze customer feedback through natural conversations, providing actionable insights and bite-size summaries.
https://www.userfeedchat.com?ref=aipure
Product Information
Updated:Dec 9, 2024
What is UserFeedChat
UserFeedChat is an innovative AI user research platform that serves as an automated alternative to traditional surveys and interviews. Founded as part of Visual Binary Ltd in the UK, it provides businesses with their own dedicated AI agent that can be integrated into websites, apps, and emails to gather user feedback. The platform is designed to work alongside existing customer service tools, focusing specifically on collecting and analyzing user insights rather than replacing support functions.
Key Features of UserFeedChat
UserFeedChat is an AI-powered user research tool that enables companies to collect, analyze, and understand user feedback through natural conversations. It functions as an automated user researcher that allows users to request features and report bugs through an AI agent, providing companies with daily and weekly insights into user pain points and frustrations, all while maintaining data security and compliance.
AI Conversational Agent: An AI-powered chatbot that engages users in natural conversations to gather feedback, feature requests, and bug reports
Multi-platform Integration: Accessible from anywhere - app, website, and emails - with custom branding and subdomain options
Automated Insight Reports: Provides daily and weekly summaries of user feedback and pain points in bite-sized formats
Secure Data Management: Ensures user conversation data is encrypted, securely stored, and only accessible to authorized personnel
Use Cases of UserFeedChat
Product Development Feedback: Gather continuous user feedback to inform product improvements and new feature development
User Experience Research: Understand user frustrations and pain points without conducting time-consuming surveys or interviews
Beta Testing Support: Collect feedback from users testing new features or products through natural conversation
Pros
Saves time and resources compared to traditional user research methods
Provides automated, continuous feedback collection
Offers secure and compliant data handling
Customizable branding options
Cons
Cannot completely replace customer service tools
Limited by monthly conversation quotas in different pricing tiers
Requires integration with existing workflows
How to Use UserFeedChat
Sign up for an account: Go to userfeedchat.com and click 'Get Started for FREE' to create your account. Choose between Basic ($44.99/mo), Growth ($99.99/mo) or Enterprise plans based on your conversation volume needs.
Complete onboarding: During the free onboarding process, customize your chatbot's colors, styles and get your custom subdomain (e.g. mycompany.userfeedchat.com)
Add the chatbot to your platforms: Install the UserFeedChat widget on your app, website and include links in emails to allow users to access your AI agent from anywhere
Configure conversation settings: Set up how your AI agent will interact with users to gather feedback, feature requests and bug reports through natural conversation
Monitor insights: Review daily and weekly reports provided by the system that summarize key user pain points, frustrations and feedback gathered through conversations
Access conversation data: View stored conversation data which is encrypted and only accessible to you. Use these insights to inform product decisions and improvements.
Integration with existing workflows: Configure the AI agent to work alongside your existing customer service tools by directing relevant requests to your support channels when needed
UserFeedChat FAQs
Yes, during the free onboarding, you can customize the colors and styles of your UserFeedChat chatbot. You also get your own custom subdomain (e.g., mycompany.userfeedchat.com).
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