Turtle Features
Turtle is an AI-powered customer service chatbot that can be instantly set up and trained on your website content to automate 95% of support communications.
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Key Features of Turtle
Turtle is an AI-powered customer service chatbot that can be quickly set up and trained on a company's website content and knowledge base. It automates up to 95% of customer queries, provides human takeover when needed, and can also be used to train employees by answering their questions about internal processes and information.
AI-Powered Automation: Uses artificial intelligence to automatically handle up to 95% of customer support queries
Custom Training: Can be trained on a company's specific website content and knowledge base
Human Takeover: Allows human agents to take over conversations when needed
Employee Training: Can be used to answer employee questions about internal processes and information
Instant Setup: Quick and easy to deploy with zero downtime
Use Cases of Turtle
Customer Support: Automate responses to common customer questions and issues
Employee Onboarding: Answer questions from new hires about company policies and procedures
IT Helpdesk: Provide automated support for common technical issues and queries
Sales Assistance: Answer product questions and provide information to potential customers
Pros
Reduces customer support workload by automating responses
Improves response times and availability of support
Can be used for both external customer support and internal employee assistance
Continuously improves as it handles more queries
Cons
May not be able to handle very complex or nuanced queries
Requires initial setup and training on company-specific information
Some customers may prefer interacting with human agents
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