TrueAccord
TrueAccord is a digital-first debt collection platform that uses machine learning and data-driven insights to provide a personalized, consumer-friendly approach to debt recovery.
https://trueaccord.com/
Product Information
Updated:Jul 16, 2025
TrueAccord Monthly Traffic Trends
TrueAccord experienced a 2.1% decline in traffic, with 354,627 visits in July. The ongoing regulatory scrutiny, particularly in New York City, and the proposed amendments to debt collection rules that restrict digital communication methods without prior consumer consent may have contributed to this slight decline.
What is TrueAccord
TrueAccord is a full-service digital debt collection agency that aims to revolutionize the debt collection industry. Founded in 2013, TrueAccord leverages advanced technology, including machine learning and behavioral analytics, to create a more empathetic and effective debt collection process. The company's mission is to help businesses recover outstanding debts while treating consumers with respect and dignity, ultimately working to restore hope and financial stability for those in debt.
Key Features of TrueAccord
TrueAccord is a digital-first debt collection platform that uses machine learning and personalized communication to engage consumers and improve recovery rates. It offers a consumer-friendly experience through digital channels, customized payment plans, and self-service options, aiming to transform debt collection into a pathway toward financial health.
Machine Learning Engine: Uses patented AI technology to personalize outreach and optimize engagement with consumers.
Digital-First Approach: Primarily communicates via email and digital channels, reducing the need for phone calls.
Self-Service Portal: Allows consumers to view account information, set up payment plans, and resolve debts online.
Flexible Payment Options: Offers customized payment plans that fit consumers' budgets and financial situations.
Compliance Focus: Maintains strict compliance with debt collection regulations and prioritizes data security.
Use Cases of TrueAccord
Financial Institutions: Banks and lenders can use TrueAccord to recover defaulted loans and credit card debts more effectively.
Healthcare Providers: Hospitals and medical practices can collect unpaid medical bills while maintaining positive patient relationships.
Retail and E-commerce: Online and brick-and-mortar retailers can recover outstanding payments from customers.
Telecommunications Companies: Phone and internet service providers can collect on unpaid bills and service charges.
Pros
Improves debt recovery rates through personalized, digital engagement
Provides a more positive experience for consumers compared to traditional collection methods
Offers scalable solutions suitable for businesses of various sizes
Cons
May not be as effective for consumers who prefer traditional communication methods
Relies heavily on digital infrastructure, which may exclude some demographics
Potential privacy concerns due to extensive data collection and analysis
How to Use TrueAccord
Receive communication from TrueAccord: If you have an outstanding debt, you may receive an email, text message, or letter from TrueAccord notifying you about the debt collection.
Verify the debt: Check that the debt information is accurate. You can request debt validation from TrueAccord if needed.
Create an online account: Go to TrueAccord's website and create an account to view your debt details and payment options.
Review payment options: TrueAccord offers flexible payment plans. Review the options available for your debt.
Select a payment plan: Choose a payment plan that fits your budget and timeline.
Make payments: Set up automatic payments or make manual payments through TrueAccord's online portal.
Monitor progress: Track your payments and remaining balance through your online account.
Resolve the debt: Continue making payments until the debt is fully paid off.
Request confirmation: Once paid in full, request written confirmation that the debt has been resolved.
TrueAccord FAQs
TrueAccord is a third-party debt collection agency based in San Francisco, CA. They use digital channels and machine learning to engage with consumers and collect debts on behalf of creditors.
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Analytics of TrueAccord Website
TrueAccord Traffic & Rankings
354.6K
Monthly Visits
#122621
Global Rank
#175
Category Rank
Traffic Trends: Jul 2024-Jun 2025
TrueAccord User Insights
00:01:13
Avg. Visit Duration
2.59
Pages Per Visit
53.23%
User Bounce Rate
Top Regions of TrueAccord
US: 96.61%
CA: 1.18%
CO: 0.51%
GB: 0.37%
ID: 0.35%
Others: 0.98%
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