Toma | AI Secretary for Your Business
Toma is an AI-powered phone system that automates calls, books appointments, and boosts revenue for auto dealerships.
https://www.toma.com/
Product Information
Updated:Nov 12, 2024
What is Toma | AI Secretary for Your Business
Toma is a cutting-edge AI secretary designed specifically for auto dealerships. It uses advanced voice AI technology to handle inbound and outbound phone calls, book service appointments, and provide customer support 24/7. Toma integrates seamlessly with existing dealership management systems and scheduling software to automate tedious phone tasks and free up staff time. With natural-sounding AI agents that can be customized to match a dealership's brand, Toma aims to improve customer service while increasing bookings and revenue.
Key Features of Toma | AI Secretary for Your Business
Toma is an AI-powered voice assistant designed to automate phone calls for businesses, particularly auto dealerships. It handles tasks like booking service appointments, answering customer inquiries, and providing information, all while integrating seamlessly with existing business software. Toma aims to improve operational efficiency, increase revenue, and enhance customer satisfaction through natural-sounding conversations and 24/7 availability.
Natural Voice Interaction: Provides a natural-sounding voice experience over the phone, customizable to match brand identity.
Customizable Call Flows: Offers a simple way to design call flows and manage AI agents according to specific business needs.
Software Integration: Easily integrates with existing software to pull information and perform tasks during and after calls.
Real-time Analytics: Provides insights into call volume, types, customer satisfaction, and actionable recommendations.
24/7 Availability: Handles calls round the clock, ensuring no missed opportunities and consistent service.
Use Cases of Toma | AI Secretary for Your Business
Auto Dealership Service Appointments: Books and manages service appointments, handles inquiries about recalls, and provides service status updates.
Customer Support Automation: Answers common customer questions, routes complex issues to human agents, and provides basic troubleshooting.
Appointment Scheduling: Manages appointment bookings and modifications for various service-based businesses.
Lead Qualification: Gathers initial information from potential customers and qualifies leads before human follow-up.
Pros
Increases operational efficiency by automating routine calls
Provides 24/7 availability for customer service
Offers detailed analytics for business insights
Integrates easily with existing business software
Cons
May not handle complex or nuanced customer interactions as well as humans
Initial setup and customization could require time and resources
Some customers might prefer interacting with human representatives
How to Use Toma | AI Secretary for Your Business
Sign up for Toma: Visit the Toma website and sign up for an account to get started with their AI phone service for auto dealerships.
Customize your AI agent: Choose the voice, tone, and responses for your AI agent to match your brand identity and customer service values.
Set up business rules: Work with Toma to define your unique business needs and edge cases to ensure the AI handles calls appropriately.
Integrate with your systems: Connect Toma with your DMS, scheduler, and other software to get up and running quickly, usually in less than a day.
Go live with automated calls: Once set up, Toma will begin handling inbound service calls, booking appointments, and providing information to customers automatically.
Monitor performance: Use Toma's dashboard to get insights into call volume, types of calls, customer satisfaction, and actionable recommendations to improve your service.
Refine and optimize: Based on the insights and recommendations, continue to refine your AI agent's responses and business rules to optimize performance over time.
Toma | AI Secretary for Your Business FAQs
Toma is an AI-powered voice platform that automates business phone calls, particularly for auto dealerships. It uses AI agents to handle inbound and outbound calls, book appointments, and perform other customer service tasks.
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Analytics of Toma | AI Secretary for Your Business Website
Toma | AI Secretary for Your Business Traffic & Rankings
3.8K
Monthly Visits
#5074184
Global Rank
-
Category Rank
Traffic Trends: Jul 2024-Nov 2024
Toma | AI Secretary for Your Business User Insights
00:00:23
Avg. Visit Duration
1.31
Pages Per Visit
81.86%
User Bounce Rate
Top Regions of Toma | AI Secretary for Your Business
US: 100%
Others: 0%
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