Senso: AI-Powered Knowledge Base for Customer Support
Senso is an AI-powered knowledge base platform that improves customer support quality and efficiency for credit unions, banks, and traditional enterprises through self-improving knowledge sharing and real-time insights.
http://www.senso.ai
Product Information
Updated:Nov 9, 2024
What is Senso: AI-Powered Knowledge Base for Customer Support
Senso is an innovative AI-powered knowledge base solution designed specifically for financial institutions and traditional enterprises. It aims to revolutionize how organizations manage and utilize their institutional knowledge, focusing initially on the credit union space. Senso's platform centralizes enterprise knowledge, including documents and conversational data, and leverages large language models (LLMs) to improve information flow across support and marketing teams. By breaking the boundaries of conventional document and folder systems, Senso enables a new standard for consuming and sharing information within organizations.
Key Features of Senso: AI-Powered Knowledge Base for Customer Support
Senso is an AI-powered knowledge base designed for customer support, particularly in the financial services industry. It centralizes enterprise knowledge, leverages large language models to improve information flow, and provides real-time insights from customer interactions. Senso enables faster decision-making, reduces contact time, and enhances service quality through features like self-improving knowledge sharing, digital memory capture, and AI-assisted policy management.
Self-Improving Knowledge Sharing Engine: Continuously updates and refines the knowledge base, improving response quality over time.
Digital Memory from Interactions: Captures insights from customer conversations across various channels to inform decision-making.
AI-Assisted Policy Management: Identifies gaps and conflicts in policies and procedures, suggesting improvements.
Agent Echo and Agent Fetch: Tools for tracking issues, allocating resources, and quickly accessing relevant information.
Customizable Permissions: Allows granular control over access to information based on roles and context.
Use Cases of Senso: AI-Powered Knowledge Base for Customer Support
Credit Union Member Support: Enables credit union staff to quickly answer member queries and improve response times.
Financial Services Compliance: Helps maintain up-to-date policies and procedures in highly regulated industries.
IT Helpdesk Optimization: Provides real-time insights to identify training opportunities and improve support efficiency.
Customer Self-Service: Empowers customers with hassle-free onboarding and access to information.
Pros
Significantly reduces contact time for customer support
Improves decision-making speed and accuracy
Continuously improves knowledge base quality
Integrates with existing workflows and tools
Cons
Initially focused on specific industries like financial services
May require significant setup and integration effort
Potential privacy concerns with capturing and analyzing customer interactions
How to Use Senso: AI-Powered Knowledge Base for Customer Support
Sign up for Senso: Request to join Senso's platform by filling out the form on their website at www.senso.ai/form
Set up your knowledge base: Use Senso's Documents API to organize your unstructured data into multiple knowledge bases across your enterprise teams
Create collections: Utilize the Collections API to associate documents, custom prompts, and models to subsets of your documents
Configure AI agents: Set up Agent Echo to track issues and opportunities across customer interactions, and Agent Fetch to generate and execute policies and procedures
Train staff: Onboard your customer support team to use Senso's AI-powered knowledge base to quickly find answers and resolve customer queries
Monitor performance: Use the LLM Analytics API to monitor AI usage across your organization and track improvements in response times and quality
Iterate and improve: Continuously update your knowledge base and refine AI models based on insights and feedback to enhance customer support quality over time
Senso: AI-Powered Knowledge Base for Customer Support FAQs
Senso is an AI-powered knowledge base designed to improve service quality for Credit Unions, Banks, and Traditional Enterprises. It provides a self-improving knowledge sharing engine for teams, organizations, and industries.
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Analytics of Senso: AI-Powered Knowledge Base for Customer Support Website
Senso: AI-Powered Knowledge Base for Customer Support Traffic & Rankings
2.1K
Monthly Visits
#6006433
Global Rank
-
Category Rank
Traffic Trends: Jul 2024-Nov 2024
Senso: AI-Powered Knowledge Base for Customer Support User Insights
00:00:41
Avg. Visit Duration
2.51
Pages Per Visit
42.65%
User Bounce Rate
Top Regions of Senso: AI-Powered Knowledge Base for Customer Support
US: 77.96%
IN: 14.97%
CA: 7.06%
Others: NAN%
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