Roark
Roark is an observability and testing platform for Voice AI that enables teams to monitor live calls, run simulations at scale, and automatically convert failures into tests to ship reliable voice agents.
https://roark.ai/?ref=producthunt
Product Information
Updated:Aug 28, 2025
What is Roark
Founded in 2025 by Daniel Gauci and James Zammit, Roark is a San Francisco-based company that provides a comprehensive QA and observability layer for Voice AI applications. The platform has already processed over 10M minutes of calls and is trusted by leading companies like Radiant Graph, Podium, Aircall, and BrainCX. As Voice AI continues to explode in popularity, Roark addresses the critical challenge of reliability that teams face when developing and maintaining voice agents, particularly in healthcare, legal, and customer support sectors.
Key Features of Roark
Roark is an observability and testing platform specifically designed for Voice AI applications that enables teams to monitor, test, and improve their voice agents. It allows developers to replay real production calls against updated AI logic, analyze sentiment and vocal cues, and automatically generate test cases from actual customer interactions. The platform provides comprehensive monitoring, evaluation capabilities, and real-time insights while supporting enterprise-grade transcription in multiple languages.
Real Call Replay Simulation: Allows teams to replay past production calls against updated agent versions to verify fixes and improvements without manual testing
Comprehensive Analytics: Provides analysis of 40+ built-in call metrics, sentiment tracking across 64 different emotions, and vocal cues detection
Automated Test Generation: Converts failed calls into repeatable tests automatically and creates test suites from real customer journeys
Real-time Monitoring: Offers live call observability with custom alerts for compliance violations, negative sentiment spikes, and repeated failures
Use Cases of Roark
Healthcare Voice AI Testing: Enables healthcare organizations to validate their voice agents for patient interactions while maintaining HIPAA compliance
Customer Support Optimization: Helps customer service teams improve their voice AI agents by identifying pain points and testing fixes before deployment
Legal Services Validation: Assists legal firms in ensuring their voice AI systems maintain compliance and accuracy in client interactions
Pros
Eliminates need for manual testing and reduces debugging time
Provides comprehensive monitoring and analysis tools
Supports enterprise-grade security and compliance (SOC2 & HIPAA)
Cons
Pricing may be expensive for smaller teams
Requires significant call volume to maximize value
How to Use Roark
1. Sign up for Roark: Visit roark.ai and create an account. Choose a pricing plan that fits your needs - Startup ($500/month), Growth ($1,200/month), or Enterprise (custom pricing).
2. Set up API Integration: Generate an API key from the API Keys section in your dashboard. Store this key securely as it will be needed for authentication. You can choose between read-only or full access permissions.
3. Connect Your Voice AI Platform: Use one-click integrations for platforms like VAPI, Retell, or LiveKit. Alternatively, use the Roark SDKs (available in Python and Node.js) to post call recordings from your own platform.
4. Configure Monitoring Settings: Set up your monitoring preferences including the 40+ built-in metrics, custom dashboards, and alerts. Define your evaluation criteria and goals for the voice agent.
5. Start Recording Calls: Once connected, Roark will automatically receive and analyze call recordings and metadata after each interaction with your voice AI agent.
6. Analyze Performance: Use the dashboard to monitor live calls, track metrics like latency, instruction-following, and sentiment analysis. Review customer interactions and identify areas for improvement.
7. Run Simulations: Use the simulation feature to replay past calls against updated AI logic to test changes before deploying them live. This helps validate fixes and improvements.
8. Create Custom Tests: Turn identified failures into automated tests. Set up custom evaluators to continuously monitor specific aspects of your voice agent's performance.
Roark FAQs
Roark is a QA and observability platform for Voice AI that helps teams test, monitor, and improve their voice agents. It provides tools for monitoring live calls, running simulations, and turning failures into tests.
Roark Video
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