Pluno
Pluno is an AI-powered customer support platform that streamlines ticket escalation between Zendesk, Jira, and Slack while automating updates and SLA tracking to improve support efficiency.
https://pluno.ai/?ref=aipure
Product Information
Updated:May 9, 2025
Pluno Monthly Traffic Trends
Pluno received 4.5k visits last month, demonstrating a Moderate Growth of 35.7%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.
View history trafficWhat is Pluno
Pluno is a smart customer support management tool designed to transform how support teams handle escalated tickets and cross-team collaboration. Originally launched as AwesomeQA to tackle repetitive support questions, it has evolved into a comprehensive platform that seamlessly integrates Zendesk with Jira and Slack. The platform focuses on eliminating the chaos and inefficiencies that typically occur when support tickets need to be escalated beyond the customer service team.
Key Features of Pluno
Pluno is an AI-powered customer support and ticket management platform that streamlines the escalation process between Zendesk, Jira, and Slack. It offers one-click ticket escalation with customizable templates, automated SLA tracking, bi-directional communication sync, and smart workflows to keep support teams, engineers, and customers aligned without manual intervention.
One-Click Escalation: Instantly escalate tickets from Zendesk to Jira or Slack using customizable templates that automatically populate with relevant context and details
Bi-directional Sync: Maintains seamless communication between Zendesk, Jira, and Slack, ensuring all updates and progress are automatically shared across platforms
AI Workflows: Configure intelligent automation rules using natural language to handle follow-ups, reminders, and SLA tracking without manual intervention
Custom Field Support: Supports integration with custom Jira fields and allows teams to create tailored escalation templates that match their specific needs
Use Cases of Pluno
SaaS Support Teams: Help support teams manage complex customer issues and cross-team escalations while maintaining high CSAT scores
Technical Support Escalation: Streamline the process of escalating technical issues from customer support to engineering teams while keeping all context intact
Customer Communication Management: Ensure customers receive timely updates about their issues without agents having to manually track and chase progress
Pros
Significantly reduces manual work and ticket babysitting
Maintains complete context during escalations
Improves response times and customer satisfaction
Cons
Currently limited to Zendesk integration only
Requires using specific tools (Zendesk, Jira, or Slack)
Some features might require initial setup and template customization
How to Use Pluno
Install Pluno for Zendesk: Add Pluno as a Zendesk integration through their marketplace or website (pluno.ai)
Configure Integrations: Connect Pluno to your Jira and/or Slack workspaces to enable ticket escalation functionality
Set Up Escalation Templates: Customize your escalation templates with fields like 'Business Impact', 'Steps to Reproduce', 'Customer Priority' and any custom Jira fields you need
Access Pluno Sidebar in Zendesk: When viewing a ticket in Zendesk, open the Pluno sidebar to access escalation options
Escalate Tickets: Click to escalate a ticket to either Jira or Slack directly from the Zendesk sidebar. The template will auto-fill with relevant ticket information
Configure SLA Tracking: Set up automated SLA tracking and reminder rules to ensure timely responses and follow-ups
Set Up AI Workflows: Create automated workflows using natural language instructions to handle routine escalation tasks and reminders
Monitor Updates: Track escalated ticket status and updates directly within Zendesk without having to switch between platforms
Pluno FAQs
Pluno is an AI-powered tool that helps manage escalated tickets between Zendesk, Jira, and Slack. It allows support agents to escalate tickets in one click while maintaining context and automating updates across platforms.
Pluno Video
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Analytics of Pluno Website
Pluno Traffic & Rankings
4.5K
Monthly Visits
#3802673
Global Rank
-
Category Rank
Traffic Trends: Feb 2025-Apr 2025
Pluno User Insights
00:00:02
Avg. Visit Duration
1.32
Pages Per Visit
42.71%
User Bounce Rate
Top Regions of Pluno
US: 27.41%
UA: 17.79%
DE: 10.75%
MY: 7.74%
NL: 7.44%
Others: 28.87%
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