What platforms does Pluno support?

Pluno currently supports integration between Zendesk (as the main platform) and either Jira or Slack for escalations. Users need to be using Zendesk and escalating to either Jira or Slack for the tool to work.

What are the main features of Pluno?

Pluno offers customizable escalation templates, automated SLA tracking, real-time syncing across platforms, support for custom Jira fields, and automated follow-ups. It allows agents to escalate tickets directly from the Zendesk sidebar without switching between platforms.

According to the source, Pluno is currently free, but with the note 'It's Free—for Now, But No Promises,' suggesting this might change in the future.

What if I need support for other platforms?

If you need support for platforms other than Zendesk, Jira, or Slack, you can reach out to Pluno's support team at support@pluno.io to discuss your needs.

Pluno

WebsiteFreeAI Customer Service Assistant AI Team Collaboration

Pluno is an AI-powered customer support platform that streamlines ticket escalation between Zendesk, Jira, and Slack while automating updates and SLA tracking to improve support efficiency.

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Product Information

Updated:May 9, 2025

Pluno Monthly Traffic Trends

Pluno received 4.5k visits last month, demonstrating a Moderate Growth of 35.7%. Based on our analysis, this trend aligns with typical market dynamics in the AI tools sector.

View history traffic

What is Pluno

Pluno is a smart customer support management tool designed to transform how support teams handle escalated tickets and cross-team collaboration. Originally launched as AwesomeQA to tackle repetitive support questions, it has evolved into a comprehensive platform that seamlessly integrates Zendesk with Jira and Slack. The platform focuses on eliminating the chaos and inefficiencies that typically occur when support tickets need to be escalated beyond the customer service team.

Key Features of Pluno

Pluno is an AI-powered customer support and ticket management platform that streamlines the escalation process between Zendesk, Jira, and Slack. It offers one-click ticket escalation with customizable templates, automated SLA tracking, bi-directional communication sync, and smart workflows to keep support teams, engineers, and customers aligned without manual intervention.

One-Click Escalation: Instantly escalate tickets from Zendesk to Jira or Slack using customizable templates that automatically populate with relevant context and details

Bi-directional Sync: Maintains seamless communication between Zendesk, Jira, and Slack, ensuring all updates and progress are automatically shared across platforms

AI Workflows: Configure intelligent automation rules using natural language to handle follow-ups, reminders, and SLA tracking without manual intervention

Custom Field Support: Supports integration with custom Jira fields and allows teams to create tailored escalation templates that match their specific needs

Use Cases of Pluno

SaaS Support Teams: Help support teams manage complex customer issues and cross-team escalations while maintaining high CSAT scores

Technical Support Escalation: Streamline the process of escalating technical issues from customer support to engineering teams while keeping all context intact

Customer Communication Management: Ensure customers receive timely updates about their issues without agents having to manually track and chase progress

Pros

Significantly reduces manual work and ticket babysitting

Maintains complete context during escalations

Improves response times and customer satisfaction

Cons

Currently limited to Zendesk integration only

Requires using specific tools (Zendesk, Jira, or Slack)

Some features might require initial setup and template customization

How to Use Pluno

Install Pluno for Zendesk: Add Pluno as a Zendesk integration through their marketplace or website (pluno.ai)

Configure Integrations: Connect Pluno to your Jira and/or Slack workspaces to enable ticket escalation functionality

Set Up Escalation Templates: Customize your escalation templates with fields like 'Business Impact', 'Steps to Reproduce', 'Customer Priority' and any custom Jira fields you need

Access Pluno Sidebar in Zendesk: When viewing a ticket in Zendesk, open the Pluno sidebar to access escalation options

Escalate Tickets: Click to escalate a ticket to either Jira or Slack directly from the Zendesk sidebar. The template will auto-fill with relevant ticket information

Configure SLA Tracking: Set up automated SLA tracking and reminder rules to ensure timely responses and follow-ups

Set Up AI Workflows: Create automated workflows using natural language instructions to handle routine escalation tasks and reminders

Monitor Updates: Track escalated ticket status and updates directly within Zendesk without having to switch between platforms

Pluno FAQs

Pluno is an AI-powered tool that helps manage escalated tickets between Zendesk, Jira, and Slack. It allows support agents to escalate tickets in one click while maintaining context and automating updates across platforms.

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Analytics of Pluno Website

Pluno Traffic & Rankings

4.5K

Monthly Visits

#3802673

Global Rank

Category Rank

Traffic Trends: Feb 2025-Apr 2025

Pluno User Insights

00:00:02

Avg. Visit Duration

1.32

Pages Per Visit

42.71%

User Bounce Rate

Top Regions of Pluno

US: 27.41%

UA: 17.79%

DE: 10.75%

MY: 7.74%

NL: 7.44%

Others: 28.87%

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