MindBehind
MindBehind is an AI-powered conversation management platform that enables businesses to deliver personalized customer experiences across multiple messaging channels.
https://app.mindbehind.com/
Product Information
Updated:Dec 9, 2024
MindBehind Monthly Traffic Trends
MindBehind experienced a 28.7% decline in traffic, with 36,137 visits in the month of November. The lack of recent updates or notable market activities, combined with the growing adoption of generative AI (GenAI) in the industry, may have contributed to this significant drop.
What is MindBehind
MindBehind is a business messaging platform that began in 2014 as Sor'un Information Technologies and rebranded in 2016. It uses artificial intelligence to help companies manage conversations with customers across various channels like WhatsApp, web chat, and social media. MindBehind aims to elevate communication between businesses and customers worldwide by providing interactive conversational solutions powered by advanced AI technology.
Key Features of MindBehind
MindBehind is an AI-powered conversation management platform that enables businesses to build, launch, and grow chatbots and virtual assistants across multiple channels including WhatsApp, Facebook Messenger, Instagram, and websites. It offers features like AI-driven chatbots, omnichannel support, WhatsApp commerce capabilities, and analytics to help businesses automate customer interactions, provide 24/7 support, and drive sales through conversational experiences.
AI-Powered Chatbots: Create intelligent virtual assistants with distinct personas using Gen AI to foster secure, brand-aligned conversations across channels.
Omnichannel Support: Engage customers on their preferred platforms including WhatsApp, Facebook Messenger, Instagram, web chat, and more.
WhatsApp Commerce: Enable end-to-end shopping experiences within WhatsApp, allowing users to browse and buy products without leaving the app.
Conversation Analytics: Gain insights into customer interactions, agent performance, and bot effectiveness to continuously improve experiences.
Use Cases of MindBehind
Retail Customer Support: Automate responses to common inquiries about products, orders, and returns to provide 24/7 customer service.
Lead Generation for Financial Services: Use chatbots to qualify leads, schedule appointments, and provide product information for banks and insurance companies.
Automotive Sales Assistance: Guide customers through vehicle selection, financing options, and test drive bookings via conversational interfaces.
Travel Booking Support: Help travelers book flights, hotels, and activities while answering questions about destinations and travel requirements.
Pros
Offers a no-code platform for easy bot creation and management
Supports multiple languages for global businesses
Integrates with popular messaging platforms like WhatsApp and Instagram
Cons
May require integration with other systems for full functionality
Pricing information not readily available, potentially expensive for small businesses
How to Use MindBehind
Sign up for an account: Visit the MindBehind website and create an account to access the platform.
Set up your bot persona: Use prompts to create an AI chatbot with a distinct persona that matches your brand's tone of voice.
Configure channels: Set up the messaging channels you want to use, such as WhatsApp, Facebook Messenger, Instagram, web chat, etc.
Build conversation flows: Use the drag-and-drop interface to create automated conversation flows for marketing, commerce, and support use cases.
Integrate with your systems: Connect MindBehind to your CRM, ecommerce platform, and other systems to access customer data and enable transactions.
Train your AI: Upload FAQs and knowledge base content to train the AI to handle common queries automatically.
Set up agent dashboard: Configure the agent interface for human agents to handle complex queries that require manual intervention.
Launch and monitor: Activate your conversational experiences across channels and use analytics to monitor performance and optimize over time.
MindBehind FAQs
MindBehind is an AI-powered conversation management platform that helps businesses elevate communication with customers across multiple channels like WhatsApp, Web, Chatbot and Instagram.
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Analytics of MindBehind Website
MindBehind Traffic & Rankings
36.1K
Monthly Visits
-
Global Rank
-
Category Rank
Traffic Trends: Jun 2024-Nov 2024
MindBehind User Insights
00:04:29
Avg. Visit Duration
2.59
Pages Per Visit
61.53%
User Bounce Rate
Top Regions of MindBehind
TR: 85.94%
GB: 7.13%
BR: 4.55%
US: 1.62%
ID: 0.78%
Others: 0%
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