Lang.ai Introduction
Lang.ai is an AI-powered customer experience platform that automates tagging and analysis of support conversations to provide actionable insights and improve operational efficiency.
View MoreWhat is Lang.ai
Lang.ai is a language understanding platform that leverages artificial intelligence to enhance customer experience (CX) for businesses. It offers AI-driven solutions that automate tagging, prioritization, and analysis of customer support conversations in real-time. The platform is designed to help companies unlock valuable insights from their customer data, enabling them to make data-driven decisions and improve their CX operations. Lang.ai integrates seamlessly with existing helpdesk systems and can be used across various business units to structure unstructured text data.
How does Lang.ai work?
Lang.ai uses unsupervised AI and natural language processing to automatically discover intents and semantic contexts from historical customer data without requiring manual training. It creates language models based on these intents to generate a real-time classification model. When new customer interactions occur, Lang.ai automatically tags and categorizes them using this model. The platform provides granular tagging with categories adapted to each business's unique needs, enabling intelligent triage of complex requests. It also offers proactive alerts for emerging topics and automated discovery of new patterns in the data. Lang.ai integrates with existing helpdesk tools like Zendesk and can push structured data to data warehouses for further analysis.
Benefits of Lang.ai
By using Lang.ai, businesses can significantly reduce manual work in customer support, improve response times, and enable more effective agent specialization. The platform's granular insights help drive better product decisions and increase the impact of CX teams. It allows for increased automation beyond chatbots, handling complex requests that typical automation cannot address. Lang.ai also enables better collaboration between CX and other teams by providing custom taxonomies and shareable reports. Importantly, Lang.ai prioritizes data privacy and security, offering compliance with regulations like SOC2, HIPAA, and GDPR, making it suitable for use in regulated industries. Overall, Lang.ai helps businesses transform their CX from a cost center into a driver of valuable insights and improved customer satisfaction.
Popular Articles
Best AI Tools for Work in 2024: Elevating Presentations, Recruitment, Resumes, Meetings, Coding, App Development, and Web Build
Dec 12, 2024
Google Gemini 2.0 Update builds on Gemini Flash 2.0
Dec 12, 2024
ChatGPT Is Currently Unavailable: What Happened and What's Next?
Dec 12, 2024
Top 8 AI Meeting Tools That Can Boost Your Productivity | December 2024
Dec 12, 2024
Latest AI Tools Similar to Lang.ai
Heartbeat
Heartbeat is a versatile platform that offers both an online community-building solution and an AI-powered wellness calling system for seniors and at-risk individuals, featuring customizable spaces, real-time communication, and health monitoring capabilities.
Resonoon
Resonoon is a no-code B2B SaaS platform that enables businesses to create AI-powered voice and chatbots in 30 minutes without technical skills, offering pay-per-conversation pricing.
WhatsBoost
WhatsBoost is an AI-powered WhatsApp marketing platform and official Meta Partner that enables businesses to automate customer communications, manage campaigns, and integrate with multiple services through open APIs.
Vapify
Vapify is a white-label platform that enables agencies to offer Vapi.ai's voice AI solutions under their own brand while maintaining control over client relationships and maximizing revenue.
Popular AI Tools Like Lang.ai
Salesforce Einstein
Salesforce Einstein is an integrated artificial intelligence platform that brings AI capabilities to Salesforce's CRM products, offering predictive analytics, natural language processing, and machine learning to enhance customer experiences and business processes.
HubSpot
HubSpot is an all-in-one AI-powered customer platform that provides marketing, sales, service, operations, and website-building software to help businesses grow.
Chatbond - AI Chatbot Builder
Chatbond is a powerful AI chatbot builder that allows businesses to create GPT-driven chatbots to instantly respond to customers, with features like multi-source data import, customization, and integrations.
tawk.to
tawk.to is a 100% free live chat software that allows businesses to monitor and chat with visitors on their website or from a customizable page.
View More