Lang.ai Howto
Lang.ai is an AI-powered customer experience platform that automates tagging and analysis of support conversations to provide actionable insights and improve operational efficiency.
View MoreHow to Use Lang.ai
Sign up for a Lang.ai account: Visit the Lang.ai website and create an account to get started.
Connect your helpdesk: Integrate Lang.ai with your existing helpdesk system like Zendesk using the one-click connector.
Import historical data: Upload your historical customer support data to Lang.ai so it can analyze patterns.
Set up custom categories: Create custom taxonomies and categories tailored to your business needs.
Train the AI model: Allow Lang.ai's unsupervised AI to analyze your data and discover intents/topics.
Configure automation rules: Set up rules for automatic tagging, routing, and prioritization of incoming tickets.
Enable real-time classification: Activate Lang.ai to automatically categorize new incoming support conversations in real-time.
Set up alerts: Configure proactive email and Slack alerts for emerging topics or issues.
Create custom dashboards: Build dashboards to visualize key insights and metrics from your customer data.
Share reports: Generate shareable reports to distribute CX insights across your organization.
Lang.ai FAQs
Lang.ai is a SaaS platform that uses AI to automate customer experience (CX) tasks like tagging, prioritization and routing of support tickets. It aims to eliminate manual work and provide granular consumer insights to improve customer service efficiency.
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