Lang.ai
Lang.ai is an AI-powered customer experience platform that automates tagging and analysis of support conversations to provide actionable insights and improve operational efficiency.
https://lang.ai/
Product Information
Updated:Nov 12, 2024
What is Lang.ai
Lang.ai is a language understanding platform that leverages artificial intelligence to enhance customer experience (CX) for businesses. It offers AI-driven solutions that automate tagging, prioritization, and analysis of customer support conversations in real-time. The platform is designed to help companies unlock valuable insights from their customer data, enabling them to make data-driven decisions and improve their CX operations. Lang.ai integrates seamlessly with existing helpdesk systems and can be used across various business units to structure unstructured text data.
Key Features of Lang.ai
Lang.ai is an AI-powered customer experience platform that automates ticket tagging, routing, and analysis. It provides intelligent triage of complex requests, email automation, continuous chatbot improvement, and granular customer insights. The platform integrates with helpdesk systems, offers proactive alerts, and enables data-driven decision making across teams while prioritizing data privacy and security.
Intelligent Triage: Automatically categorize and route complex customer requests in real-time with high granularity
Email Automation: Automate responses to simple, one-touch issues by integrating directly with helpdesk systems
Granular Tagging: Apply nuanced, business-specific categories to customer interactions for detailed analysis
Proactive Insights: Receive automated email and Slack alerts for emerging customer issues and topics
Data Warehouse Integration: Sync reliable, structured customer data to your data warehouse for cross-team analysis
Use Cases of Lang.ai
Customer Support Optimization: Improve efficiency by automatically routing tickets to specialized agents and identifying automation opportunities
Product Development: Leverage granular customer feedback to inform product decisions and prioritize feature development
Chatbot Enhancement: Continuously improve chatbot performance by identifying common queries and gaps in automated responses
Voice of Customer Analysis: Generate deep customer insights across multiple touchpoints to drive strategic business decisions
Pros
Improves customer support efficiency and scalability
Provides actionable insights for multiple teams
Prioritizes data privacy and security compliance
Seamlessly integrates with existing helpdesk systems
Cons
May require initial setup and customization for optimal performance
Potential learning curve for teams to fully utilize all features
How to Use Lang.ai
Sign up for a Lang.ai account: Visit the Lang.ai website and create an account to get started.
Connect your helpdesk: Integrate Lang.ai with your existing helpdesk system like Zendesk using the one-click connector.
Import historical data: Upload your historical customer support data to Lang.ai so it can analyze patterns.
Set up custom categories: Create custom taxonomies and categories tailored to your business needs.
Train the AI model: Allow Lang.ai's unsupervised AI to analyze your data and discover intents/topics.
Configure automation rules: Set up rules for automatic tagging, routing, and prioritization of incoming tickets.
Enable real-time classification: Activate Lang.ai to automatically categorize new incoming support conversations in real-time.
Set up alerts: Configure proactive email and Slack alerts for emerging topics or issues.
Create custom dashboards: Build dashboards to visualize key insights and metrics from your customer data.
Share reports: Generate shareable reports to distribute CX insights across your organization.
Lang.ai FAQs
Lang.ai is a SaaS platform that uses AI to automate customer experience (CX) tasks like tagging, prioritization and routing of support tickets. It aims to eliminate manual work and provide granular consumer insights to improve customer service efficiency.
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Analytics of Lang.ai Website
Lang.ai Traffic & Rankings
12.2K
Monthly Visits
#2112769
Global Rank
#6396
Category Rank
Traffic Trends: May 2024-Nov 2024
Lang.ai User Insights
00:00:23
Avg. Visit Duration
1.68
Pages Per Visit
41.99%
User Bounce Rate
Top Regions of Lang.ai
US: 30.52%
ES: 24.57%
IN: 17.83%
GB: 15.18%
BR: 4.99%
Others: 6.91%
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