Intercom Howto
Intercom is an AI-powered customer service platform that provides instant support, enhances agent productivity, and delivers insights to support leaders.
View MoreHow to Use Intercom
Sign up for an Intercom account: Go to Intercom's website and start a free 14-day trial. No credit card is required to get started.
Install the Intercom Messenger on your website or app: Add the Intercom code snippet to your site or integrate the SDK into your mobile app to enable the customer messaging features.
Set up your Inbox: Configure your Inbox in Intercom to manage incoming customer conversations. You can set up team inboxes, assign conversations, and use AI-powered tools to help manage support volume.
Create a Help Center: Build out a knowledge base with help articles to allow customers to self-serve answers to common questions.
Configure the AI chatbot: Set up Fin AI Agent to provide 24/7 automated support and resolve common customer queries instantly.
Set up outbound messaging: Use Intercom's outbound messaging tools to proactively reach out to customers with targeted communications.
Customize the Messenger: Personalize the look and feel of the Intercom Messenger to match your brand.
Train your team: Familiarize your support agents with the Intercom platform, including how to use the AI Copilot feature to assist with responses.
Set up reporting: Configure reports and analytics to track key customer service metrics and gain insights into your support operations.
Integrate with other tools: Connect Intercom with your other business tools like your CRM, help desk, or marketing automation platform using the available integrations and APIs.
Intercom FAQs
Intercom is an AI-first customer service platform that provides tools for customer support, engagement, and marketing. It offers features like an AI agent, help center, inbox, and reporting tools to help businesses provide better customer experiences.
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