Inkeep Introduction
Inkeep is an AI-powered search and support solution that turns your content into an intelligent copilot to instantly answer user questions.
View MoreWhat is Inkeep
Inkeep is a platform that leverages artificial intelligence to transform a company's existing content into an interactive AI search and support copilot. Founded in 2023 and backed by Y Combinator and Khosla Ventures, Inkeep helps organizations provide immediate, accurate answers to user queries by ingesting and understanding various content sources like documentation, websites, blogs, help centers, support tickets, and community forums. It's designed for both enterprises and startups to enhance their self-help experiences and reduce support volume.
How does Inkeep work?
Inkeep works by seamlessly ingesting content from multiple sources, including documentation, websites, help centers, and community forums. It then uses advanced AI and natural language processing to understand and index this information. When a user asks a question, Inkeep's AI analyzes the query, searches through the indexed content, and provides relevant, context-aware answers. The platform can be integrated into various interfaces such as embedded chats, search bars, chat buttons, or custom experiences. It also offers features like rich citations, admission of uncertainty when appropriate, and the ability to hand off complex queries to human support teams. Additionally, Inkeep provides analytics and insights on user interactions, helping organizations understand common questions and improve their content strategy.
Benefits of Inkeep
Using Inkeep offers numerous benefits to organizations. It significantly reduces support volume by deflecting common questions, allowing support and engineering teams to focus on more complex issues. The AI-powered responses are trustworthy, with rich citations and appropriate limitations, enhancing user confidence. Inkeep helps convert more users by providing scenario-specific help and reducing implementation times. It also offers valuable insights into user needs and pain points, enabling organizations to identify and address dropoff points in their user journey. With its easy integration and minimal setup time, Inkeep allows companies to quickly implement a sophisticated AI-powered support system, improving user engagement and satisfaction while saving time and resources.
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