Help.center
Help.center is an AI-powered customer support platform that provides an automated knowledge base and chatbot to empower customers with self-service support.
https://help.center/
Product Information
Updated:Feb 16, 2025
Help.center Monthly Traffic Trends
Help.center experienced a 39.1% increase in traffic, reaching 63,791 visits. This moderate growth is likely driven by the AI-driven chatbots and enhanced knowledge bases which have been improving efficiency and customer satisfaction in help centers in 2025.
What is Help.center
Help.center is a comprehensive customer support solution that leverages artificial intelligence to create an efficient self-service experience. It offers an AI knowledge base, AI chatbot, and shared email inbox to help businesses manage customer inquiries and reduce support tickets. The platform is designed to be user-friendly, allowing companies to import existing support content and quickly set up a professional help center.
Key Features of Help.center
Help.center is an AI-powered customer support platform that offers a knowledge base, chatbot, and shared email inbox. It uses artificial intelligence to automatically learn from existing content, provide 24/7 multilingual support, and answer customer queries instantly. The platform allows easy importing of articles from other systems, customization with your own domain, and productivity-enhancing features like keyboard shortcuts.
AI-Powered Knowledge Base: Automatically learns from existing content to provide instant, accurate answers to customer queries.
Multilingual Support: Offers support in multiple languages, allowing consistent service quality regardless of the customer's language.
Shared Email Inbox: Provides a centralized inbox for managing and quickly responding to customer conversations.
Easy Integration: Allows one-click importing of existing knowledge base articles from platforms like Intercom, Freshdesk, or Zendesk.
Customizable AI Responses: Enables users to improve AI-generated answers by adding more information as needed.
Use Cases of Help.center
E-commerce Customer Support: Provide 24/7 automated support for common queries about orders, shipping, and returns, reducing the workload on human agents.
SaaS Product Assistance: Offer instant help on product features, troubleshooting, and account management, improving user onboarding and retention.
Multilingual Global Support: Deliver consistent support quality across different languages for international businesses, without the need for multilingual support staff.
Internal Knowledge Management: Create an AI-powered internal help center for employees to quickly find company policies, procedures, and other important information.
Pros
Reduces support tickets and workload on human agents
Provides 24/7 automated support
Easy to set up and integrate with existing systems
Improves customer satisfaction with instant responses
Cons
May require ongoing refinement of AI responses for accuracy
Potential privacy concerns with AI handling customer data
Could be challenging to handle complex or nuanced customer issues solely through AI
How to Use Help.center
Sign up for an account: Go to help.center and create a free account to get started.
Import existing knowledge base (optional): If you have an existing knowledge base from Intercom, Freshdesk, or Zendesk, you can import it in one click to quickly populate your Help.center.
Create and organize content: Add articles, guides, and FAQs to your knowledge base. Organize them into categories for easy navigation.
Set up AI chatbot: Enable the AI-powered chatbot to provide instant answers to customer questions based on your knowledge base content.
Customize your help center: Customize the look and feel of your help center to match your brand. You can use your own domain like company.help.center.
Add chat widget to your website: Embed the Help.center chat widget on your website so customers can easily access support.
Train the AI: The AI automatically learns from your content, but you can also manually improve answers given by the AI as needed.
Set up shared inbox: Use the shared email inbox to manage and quickly reply to customer conversations that require human assistance.
Monitor and improve: Use the analytics provided to monitor usage and continuously improve your help center content and AI responses.
Help.center FAQs
Help.center is an AI-powered customer support knowledge base and chatbot platform. It allows companies to create a self-service help center where customers can find answers to their questions instantly using AI technology.
Analytics of Help.center Website
Help.center Traffic & Rankings
63.8K
Monthly Visits
#607246
Global Rank
#1551
Category Rank
Traffic Trends: May 2024-Jan 2025
Help.center User Insights
00:01:59
Avg. Visit Duration
2.01
Pages Per Visit
52.2%
User Bounce Rate
Top Regions of Help.center
BR: 69.82%
US: 7.86%
IN: 3.93%
ID: 3.81%
GB: 2.04%
Others: 12.55%
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