Forethought Introduction
Forethought is a leading generative AI platform for customer support automation that uses advanced natural language processing to streamline and enhance customer service operations.
View MoreWhat is Forethought
Forethought is an AI-powered customer support platform founded in 2018 that aims to revolutionize customer service through intelligent automation. The company provides a suite of AI tools designed to improve efficiency, reduce costs, and enhance the overall customer experience across various industries including e-commerce, SaaS, and FinTech. Forethought's platform leverages cutting-edge generative AI and machine learning technologies to automate repetitive tasks, provide instant resolutions, and assist human agents in delivering top-tier customer support.
How does Forethought work?
Forethought's AI platform operates by integrating seamlessly with existing customer support systems like Zendesk and Salesforce. It uses deep learning and natural language understanding to analyze incoming customer inquiries, automatically categorize and prioritize tickets, and route them to the appropriate teams. The AI can instantly resolve common issues, predict ticket characteristics, detect sentiment and intent, and provide relevant knowledge to human agents for more complex cases. Forethought trains its AI models using a combination of proprietary data, customer-specific information, and extensive natural language processing techniques to ensure accuracy and contextual awareness across different industries and use cases.
Benefits of Forethought
By implementing Forethought's AI solution, companies can significantly reduce support costs while maintaining high-quality customer service. The platform enables faster response times, higher resolution rates, and improved agent productivity by automating routine tasks and providing agents with relevant information. This allows human agents to focus on more complex and nuanced customer interactions. Forethought's AI also enables 24/7 support capabilities, scalable operations, and data-driven insights to continually improve customer service strategies. Overall, the platform helps businesses maximize their return on investment in customer support, with users reporting an average 15x ROI, 40% reduction in first response time, and 64% average deflection rate.
Forethought Monthly Traffic Trends
Forethought achieved 104.7K visits with a 9.1% increase in traffic. This growth is likely driven by the company's milestone of one billion monthly customer interactions and its recognition as an Emerging Specialist in the Gartner Innovation Guide for Generative AI Technologies.
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