Dovetail Introduction
Dovetail is an AI-powered customer insights hub that helps businesses transform customer conversations, documents, and feedback into actionable insights through automated analysis, real-time tracking, and seamless team collaboration.
View MoreWhat is Dovetail
Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail is a comprehensive customer research and insights platform trusted by leading companies like Notion, Atlassian, Amazon, and Intel. The platform serves as a centralized repository for customer knowledge, enabling organizations to collect, analyze, and share customer insights across teams. With its foundation built on the belief that deep customer understanding is crucial for building great products, Dovetail has evolved to serve over 3,200 customers worldwide, helping businesses make data-driven decisions through advanced customer research capabilities.
How does Dovetail work?
Dovetail operates through four main components: Projects, Ask Dovetail, Channels, and Recruit. The Projects feature uses AI to automatically analyze customer conversations, documents, and feedback, transforming raw data into meaningful insights. Ask Dovetail integrates with Slack and Microsoft Teams to bring customer insights directly into team communications. Channels automatically classifies and tracks customer feedback from various sources like support tickets, NPS scores, and reviews to identify trends and issues. The Recruit feature helps find and manage research participants from a pool of over 3 million verified consumers and professionals. All these components work together through AI-powered analysis, making it easy for teams to discover patterns, share findings, and make customer-centric decisions.
Benefits of Dovetail
Using Dovetail significantly reduces the time and effort required for customer research analysis, with some users reporting workload reduction from 100 hours to just 10 hours. The platform eliminates redundant work by maintaining a searchable history of past research, enables real-time tracking of customer feedback, and helps teams make data-driven decisions. Its enterprise-grade security features protect sensitive data through automatic blurring of confidential information in videos, audio, and text. The platform's collaborative nature breaks down silos between teams, ensuring customer insights are accessible throughout the organization and enabling better alignment in product development and strategy decisions.
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