Dovetail Howto
Dovetail is an AI-powered customer insights hub that helps businesses transform customer conversations, documents, and feedback into actionable insights through automated analysis, real-time tracking, and seamless team collaboration.
View MoreHow to Use Dovetail
Sign up for Dovetail: Go to dovetail.com and create a free account or contact sales for enterprise options
Import your data: Upload customer conversations, documents, user feedback, support tickets, NPS scores, and reviews into Projects
Let AI analyze the data: Dovetail's AI will automatically analyze and classify the data to identify key themes, trends and insights
Organize insights: Use customizable folders to organize work by team, product, or project. Add tags and categories to structure your findings.
Share insights via Ask Dovetail: Enable team members to access customer insights directly in Slack and Microsoft Teams using Ask Dovetail
Monitor feedback in Channels: Track customer feedback trends in real-time through the Channels feature which automatically classifies incoming feedback
Recruit participants: Use the Recruit feature to find and manage research participants from a pool of over 3 million verified consumers and professionals
Protect sensitive data: Use privacy features to blur sensitive information in video, audio and text before sharing
Drive action: Share insights across teams to inform strategy, influence designs, and power product roadmap decisions
Dovetail FAQs
Dovetail is a customer insights hub that helps teams store, analyze, and collaborate on user research. It uses AI to turn customer conversations, documents, and feedback into instant insights to help companies make better product decisions.
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