Document360 Introduction
Document360 is an AI-powered knowledge base software that enables organizations to create, manage and share self-service documentation for customers and internal teams.
View MoreWhat is Document360
Document360 is a comprehensive knowledge management platform designed to help businesses build and maintain customer-facing and internal documentation. It offers a range of features including an advanced editor portal for content creators, a customizable site for end-users, an embeddable widget for websites and applications, and API documentation tools. Document360 caters to various use cases such as creating technical documentation, user manuals, FAQs, troubleshooting guides, and product documentation. The platform is trusted by global brands and serves millions of articles monthly.
How does Document360 work?
Document360 provides a dual-interface approach - a portal for content creators and editors, and a site for end-users. The portal offers advanced editing tools, category management, and analytics to streamline the content creation process. Writers can use AI-powered suggestions to optimize content and SEO. The public-facing site can be customized with branding elements and offers powerful search capabilities for users to find information quickly. Document360 also integrates with various business tools and offers migration assistance to help organizations transition from existing documentation systems. The platform uses cloud-based storage and version control to manage content effectively. Additionally, it provides analytics and feedback management tools to help organizations continuously improve their documentation based on user interaction and feedback.
Benefits of Document360
By using Document360, organizations can significantly reduce support costs and improve customer satisfaction through self-service options. The platform's AI-powered features and intuitive interface increase productivity for content creators. Rich analytics provide insights to optimize content strategy. The customizable nature of Document360 allows businesses to create branded knowledge bases that align with their corporate identity. Integration capabilities ensure seamless workflow with existing tools. For customers and employees, the powerful search functionality and well-organized content structure lead to faster problem resolution and improved user experience. Overall, Document360 helps businesses scale their customer service efficiently, improve knowledge sharing within the organization, and maintain a single source of truth for all documentation needs.
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