Document360 is an AI-powered knowledge base software that enables organizations to create, manage and share self-service documentation for customers and internal teams.
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https://document360.com/
Product Information
Updated:09/10/2024
What is Document360
Document360 is a comprehensive knowledge management platform designed to help businesses build and maintain customer-facing and internal documentation. It offers a range of features including an advanced editor portal for content creators, a customizable site for end-users, an embeddable widget for websites and applications, and API documentation tools. Document360 caters to various use cases such as creating technical documentation, user manuals, FAQs, troubleshooting guides, and product documentation. The platform is trusted by global brands and serves millions of articles monthly.
Key Features of Document360
Document360 is an AI-powered knowledge base platform that enables users to create, manage, and publish self-service knowledge bases, product documentation, and user manuals. It offers features like an advanced WYSIWYG editor, version control, AI-powered content suggestions, robust search capabilities, rich analytics, and integration with various business tools. The platform caters to technical writers, product owners, customer support teams, and developers, providing solutions for both internal and customer-facing documentation needs.
Advanced WYSIWYG Editor: Enhanced editing experience with support for text, images, videos, and markdown syntax, along with keyboard shortcuts for efficient content creation.
AI-powered Suggestions: ChatGPT & OpenAI powered content generators to help find the best titles, SEO meta descriptions, and improve site traffic.
Rich Analytics: Provides detailed insights to help content producers make data-driven decisions and improvements.
Robust Search Capability: Fast and advanced search functionality to help users quickly find the right articles and information.
Customizable Workflows: Allows design and management of documentation workflow processes to suit specific organizational needs.
Use Cases of Document360
SaaS Product Documentation: Create comprehensive documentation for software products, including user guides, API documentation, and release notes.
Customer Self-Service Portal: Build a knowledge base to empower customers to find answers to their questions, reducing support ticket volume.
Internal Knowledge Management: Develop an internal wiki or knowledge repository for employees to share information and best practices across the organization.
Developer Documentation: Create and maintain technical documentation for APIs, system requirements, and development guidelines.
Standard Operating Procedures (SOPs): Document and manage company processes and procedures to ensure consistency and compliance across operations.
Pros
User-friendly interface with powerful features for both content creators and end-users
AI-powered capabilities to enhance content creation and SEO
Extensive integration options with over 120 third-party tools
Flexible deployment options including private hosting for enterprise customers
Cons
Some users report occasional issues with adding users to specific groups
The platform may have a learning curve for teams transitioning from simpler documentation tools
How to Use Document360
Sign up for an account: Go to document360.com and click 'Start free trial' to create a new account
Create a new project: Once logged in, create a new knowledge base project from the dashboard
Set up your knowledge base structure: Use the category manager to create a hierarchy of categories and subcategories for your content
Write and publish articles: Use the WYSIWYG editor or Markdown to write articles and publish them in the appropriate categories
Customize the look and feel: Use the site builder to customize the branding, colors, and layout of your public knowledge base
Configure access and permissions: Set up user roles and permissions to control who can view and edit content
Enable search functionality: Configure the search settings to enable fast and accurate searching of your knowledge base content
Set up analytics: Enable analytics to track usage, popular articles, search terms, and other metrics
Integrate with other tools: Connect Document360 to your other business tools like Zendesk, Intercom, Slack etc.
Launch your knowledge base: Once everything is set up, publish your knowledge base and share the URL with your users
Document360 FAQs
Document360 is an AI-powered knowledge base software platform that allows organizations to build, share and manage knowledge bases, online documentation, user manuals and standard operating procedures (SOPs). It provides features for both content creators (editors, writers, reviewers) and end users (customers, employees).
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Analytics of Document360 Website
Document360 Traffic & Rankings
247.7K
Monthly Visits
#214282
Global Rank
#1808
Category Rank
Traffic Trends: May 2024-Sep 2024
Document360 User Insights
00:01:05
Avg. Visit DTabsNavuration
1.8
Pages Per Visit
52.47%
User Bounce Rate
Top Regions of Document360
US: 17.99%
IN: 12.89%
PH: 3.75%
GB: 3.53%
CA: 3.51%
Others: 58.33%
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