Convoso
Convoso is a leading AI-powered cloud-based contact center software platform that provides advanced dialing capabilities, omnichannel solutions, and automation tools to help sales and lead generation teams boost contact rates and revenue.
https://www.convoso.com/?utm_source=aipure
Product Information
Updated:Jul 16, 2025
Convoso Monthly Traffic Trends
Convoso experienced a 7.0% increase in visits, reaching 408K visits in July. The platform’s Spring 2025 Leader Award from SourceForge, highlighting its high user satisfaction, and its focus on predictive dialing and lead management automation likely contributed to this growth.
What is Convoso
Founded in 2006, Convoso is a CCaaS (Contact Center as a Service) leader that delivers innovative contact center software solutions specifically designed for sales and lead generation teams. The platform combines powerful dialing capabilities with AI technology, compliance tools, and omnichannel features to help businesses scale their outbound operations efficiently. Convoso works best for contact centers with 20 or more seats and can scale up to over 1000 seats for enterprise-level requirements.
Key Features of Convoso
Convoso is a comprehensive AI-powered cloud-based call center software platform designed specifically for sales and lead generation teams. It offers advanced dialing capabilities including predictive, power, and preview dialing modes, along with omnichannel communication features, automation tools, and robust compliance management. The platform includes caller ID reputation management, voicemail detection, workflow automation, and detailed analytics to help businesses increase contact rates and improve conversion rates.
Advanced Dialing Modes: Multiple dialing options including predictive, power, preview, and progressive dialing to optimize contact rates and agent efficiency
Caller ID Reputation Management: Monitors and manages blocked/flagged DIDs with automatic number rotation to maintain high contact rates and deliverability
Workflow Automation: Configurable automation tools for campaign management, lead distribution, and call routing to streamline operations
Compliance Tools: Built-in compliance features including DNC list scrubbing, TCPA compliance tools, and state-specific calling restrictions management
Use Cases of Convoso
Insurance Sales: Help insurance agencies manage high-volume outbound calling campaigns while maintaining compliance and improving contact rates
Lead Generation Companies: Enable lead gen businesses to efficiently contact and qualify leads across multiple channels while tracking performance metrics
BPO Operations: Support large-scale call center operations with scalable infrastructure and comprehensive reporting capabilities
Home Services Marketing: Assist home service companies in managing sales campaigns and following up with potential customers through multiple communication channels
Pros
Powerful automation capabilities that increase efficiency and productivity
Comprehensive reporting and analytics features
Strong customer support and implementation assistance
Cons
Pricing can be expensive for smaller operations
Some users report occasional sound quality issues
Integration with certain third-party applications can be complex
How to Use Convoso
Login to Convoso: Access the agent interface by logging into https://agent.convoso.com/login using your agent credentials
Select Campaign: Choose the appropriate campaign you'll be working on from the available options
Set Availability Status: Select your availability status (Ready/Not Ready) and choose appropriate reason codes when needed
Configure Dialing Mode: Select the dialing mode based on campaign needs - predictive, power, preview, or progressive dialing options are available
Preview Lead Data: In preview mode, review lead information before making calls by clicking to pull up the next lead in queue
Make Calls: Begin dialing either manually or let the system auto-dial based on selected mode. Use the dynamic scripting to guide conversations
Manage Lead Dispositions: After each call, properly disposition the lead using the available status options to maintain accurate records
Monitor Performance: Track your performance metrics through real-time reporting and analytics dashboard
Use Additional Features: Utilize other features like voicemail drops, two-way texting, email, and omnichannel communications as needed
Maintain Compliance: Follow all compliance requirements using built-in tools like Click-to-Comply and automated DNC list scrubbing
Convoso FAQs
Convoso is an AI-powered call center software and dialer solution founded in 2006. It provides features like multimode dialing, calls, emails, SMS, AI agents with human voice, ringless voicemail, and campaign management tools. It's designed to help businesses improve contact rates and sales efficiency.
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Analytics of Convoso Website
Convoso Traffic & Rankings
408.3K
Monthly Visits
#30663
Global Rank
#42
Category Rank
Traffic Trends: Mar 2025-Jun 2025
Convoso User Insights
01:43:37
Avg. Visit Duration
107.99
Pages Per Visit
12.4%
User Bounce Rate
Top Regions of Convoso
US: 81.26%
MX: 9.06%
PH: 5.71%
MA: 1.03%
IN: 0.99%
Others: 1.96%
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