Condens
Condens is a collaborative software tool that helps organizations store, analyze, share and scale customer research data and insights in one centralized hub with AI-powered features.
https://condens.io/?ref=producthunt
Product Information
Updated:Sep 19, 2025
What is Condens
Condens is a purpose-built research repository platform that enables teams to centralize and manage all their customer insights and research data in one place. It serves as a single source of truth for qualitative research, making data easily accessible and shareable across organizations. The platform is designed for user researchers, product teams, and stakeholders to collaborate effectively while maintaining data security and confidentiality through enterprise-grade features like SOC 2, GDPR, HIPAA compliance.
Key Features of Condens
Condens is a comprehensive user research and customer insights platform that helps teams store, analyze, and share customer data efficiently. It features AI-powered analysis tools, multilingual transcription capabilities, a centralized research repository, and collaborative features. The platform emphasizes security and compliance while offering seamless integration with existing workflow tools and provides enterprise-grade features for scaling research operations.
AI-Powered Analysis: Automates tedious tasks with AI-driven features including automatic bookmarking, transcription, and pattern detection to speed up research analysis while maintaining researcher control
Centralized Research Repository: Provides a searchable, organized hub for all customer knowledge with advanced filtering and access control capabilities
Collaborative Workspace: Enables real-time collaboration with team members and stakeholders through split-screen views, shared projects, and direct integration with communication tools like Slack and Teams
Enterprise-Grade Security: Offers SOC 2, GDPR, HIPAA, and CCPA compliance with features like SSO, 2FA, and encrypted data transmission
Use Cases of Condens
User Research Teams: Conduct and analyze user interviews, usability tests, and customer feedback while maintaining a centralized repository of insights
Product Management: Track user feedback, prioritize feature requests, and make data-driven decisions about product development
Enterprise Organizations: Scale research operations across multiple teams and locations while maintaining security and consistency in data collection and analysis
UX Design Teams: Create and maintain user journey maps, personas, and design insights based on consolidated research data
Pros
Intuitive user interface with minimal learning curve
Strong AI-powered features that enhance productivity
Excellent customer support and responsive development team
Robust security and compliance features
Cons
Some features like video blurring still in development
Requires separate viewer access setup for stakeholders
How to Use Condens
Create an Account: Sign up for a free 15-day trial on Condens. No payment information required initially.
Import Data: Upload files by dropping them into the text editor. Supported formats include audio/video recordings, PDFs, DOC, DOCX, PPT, PPTX, and Keynote files. For Google Slides, download as PDF/PPTX first.
Create Sessions: Enter notes yourself or paste from another tool. For recordings, Condens can automatically generate transcripts. Add session information and participant details to build your research database.
Tag and Analyze: Mark text from transcripts or notes and assign tags to create highlights. Use the split-screen view to analyze data and build findings simultaneously. AI features help identify patterns and create bookmarks.
Organize Tags: Use the flexible tag management system to organize tags into groups. Tags can be project-specific or global. Admins can lock global tags for consistency.
Collaborate: Invite team members using the 'Invite users' button on the lower left. Multiple people can work on the same document in real-time with visible cursors and selections.
Create Artifacts: Use templates to create research outputs like User Journey Maps or conduct affinity mapping sessions. Add cover images from Unsplash or upload your own.
Share Findings: Share results with stakeholders - no Condens account required for viewing. Use the Insights Magazine or integrate with tools like Slack or Microsoft Teams to share findings.
Manage Access: Control access levels and permissions for different team members and stakeholders. Set up separate workspaces for different clients to maintain confidentiality.
Condens FAQs
Condens is a collaborative platform that helps organizations store, analyze, share, and scale customer data and research insights. It serves as a centralized hub for user insights and customer knowledge.
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