tawk.to Features
tawk.to is a 100% free live chat software that allows businesses to monitor and chat with visitors on their website or from a customizable page.
View MoreKey Features of tawk.to
tawk.to is a 100% free live chat software that offers comprehensive features including real-time visitor monitoring, ticketing, knowledge base, and multi-channel communication. It supports unlimited agents, customizable widgets, and is available in 45+ languages. The platform provides robust tools for customer engagement, team collaboration, and support management without any cost or feature limitations.
Real-time Visitor Monitoring: Track visitor activity, page views, and customer journeys in real-time to provide timely and contextual support.
Multi-channel Communication: Engage with customers through live chat, ticketing system, knowledge base, and optional video/voice add-ons.
Customizable Chat Widget: Tailor the chat widget's appearance, behavior, and language to match your brand and website design.
Team Collaboration Tools: Assign conversations, use internal messaging, and share knowledge base articles for efficient teamwork.
Detailed Analytics and Reporting: Access comprehensive insights on chat volumes, agent performance, and customer satisfaction.
Use Cases of tawk.to
E-commerce Customer Support: Provide instant assistance to online shoppers, answer product queries, and guide them through the purchasing process.
SaaS Onboarding and Technical Support: Offer real-time guidance to new users, troubleshoot issues, and provide technical support for software products.
Small Business Customer Service: Enable small businesses to offer professional customer support without the need for expensive software or large teams.
Educational Institution Inquiries: Handle student and parent inquiries about admissions, courses, and campus information efficiently.
Pros
100% free with no limitations on agents or features
Comprehensive set of features including live chat, ticketing, and knowledge base
Easy to set up and integrate with websites
Available in 45+ languages
Cons
Branding removal requires a paid add-on
Some users report occasional delays in chat and email notifications
Advanced features like screen sharing are not included in the free version
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