Senso: AI-Powered Knowledge Base for Customer Support Introduction

Senso's AI-powered knowledge base operates through two main components: Agent Echo and Agent Fetch. Agent Echo tracks issues and opportunities across various communication channels, keeping staff informed of key events and capturing the 'digital memory' of customer interactions. This allows organizations to uncover insights from customer conversations and allocate resources effectively. Agent Fetch, on the other hand, generates and executes policies, procedures, and user guides based on established standards. It identifies knowledge gaps and conflicts to improve response quality, enabling staff to access precise information in seconds rather than minutes. The platform also features customizable granular permissions and context-aware knowledge orchestration, ensuring that the right information reaches the right people at the right time.