Senso: AI-Powered Knowledge Base for Customer Support FAQs

Question 1

What is Senso?

Accepted Answer

Senso is an AI-powered knowledge base designed to improve service quality for Credit Unions, Banks, and Traditional Enterprises. It provides a self-improving knowledge sharing engine for teams, organizations, and industries.

Question 2

What problem does Senso solve?

Accepted Answer

Senso addresses the issue of existing knowledge bases not being designed for large language models (LLMs), which can negatively impact retention, loyalty, and sentiment. It aims to reduce the time it takes for marketing and support teams to access information.

Question 3

What are some key features of Senso?

Accepted Answer

Key features include Agent Echo for tracking issues across communication channels, Agent Fetch for generating and executing policies and procedures, standardizing documentation, identifying knowledge gaps, and providing quick access to information.

Question 4

Who are Senso's target customers?

Accepted Answer

Senso's primary target customers are Credit Unions, Banks, and Traditional Enterprises. They have partnered with CU 2.0 to launch CuCopilot, an industry-specific Knowledge Sharing Network for Credit Unions.

Question 5

How does Senso improve customer support?

Accepted Answer

Senso improves customer support by enabling staff to provide answers within seconds instead of minutes, identifying training opportunities, improving documentation quality, and providing real-time insights across IT helpdesks and customer interactions.

Question 6

What technologies does Senso use?

Accepted Answer

Senso utilizes AI, machine learning, and large language models (LLMs) to power its knowledge base and provide intelligent insights and recommendations.

Question 7

Is Senso backed by any notable investors?

Accepted Answer

Yes, Senso is backed by Y Combinator, a prominent startup accelerator.

Senso: AI-Powered Knowledge Base for Customer Support Howto

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How to Use Senso: AI-Powered Knowledge Base for Customer Support