Kapture CX
Kapture CX is an AI-powered customer experience platform that provides omnichannel support, self-service options, and industry-specific solutions for large enterprises.
https://kapturecrm.com/
Product Information
Updated:May 16, 2025
Kapture CX Monthly Traffic Trends
Kapture CX saw a -19.8% decline in traffic, reaching 356K visits in July. Despite appointing Alok Agrawal as Head of Account Growth, the lack of recent product updates or significant market activities might have contributed to this drop.
What is Kapture CX
Kapture CX is an enterprise-grade SaaS customer experience management platform focused on customer support automation. It leverages artificial intelligence and machine learning to transform customer service operations across multiple industries including retail, e-commerce, travel, BFSI, and consumer durables. The platform offers a comprehensive suite of solutions including self-serve options, agent assistance tools, conversation intelligence capabilities, and employee experience management features. Kapture CX adapts to evolving customer expectations and aims to turn good customer experiences into great ones through hyper-personalization and contextual intelligence.
Key Features of Kapture CX
Kapture CX is an AI-powered customer experience platform designed for large enterprises. It offers omnichannel support, self-service options, agent assistance tools, and industry-specific customizations. The platform leverages AI and machine learning to automate workflows, provide intelligent insights, and deliver personalized customer experiences across retail, e-commerce, travel, BFSI and other industries.
AI-Powered Self-Service: Provides AI-driven self-service options with instant access to information and troubleshooting guides, reducing the need for direct support interactions.
Omnichannel Support: Enables seamless customer interactions across multiple channels and platforms without disruptions.
Intelligent Agent Assistance: Uses Generative AI to provide real-time guidance and automated responses to agents for efficient, high-quality customer interactions.
Customer 360° View: Unifies customer data from all touchpoints to give support agents a comprehensive view of customer interactions and history.
Industry-Specific Customizations: Offers built-in customizations and tailored solutions to meet the unique needs of different industries like retail, travel, and BFSI.
Use Cases of Kapture CX
Retail Customer Support: Enables hyper-personalized customer experiences across online and offline retail channels using AI-first support.
Travel Industry CX: Helps travel companies transform customer experience, build resilience, and future-proof their business.
BFSI Customer Service: Ensures secure, omni-channel support excellence for customer satisfaction in banking, financial services and insurance.
Consumer Durables After-Sales Support: Enables seamless after-sales support across contact center, service center, and field service operations for consumer durables companies.
Pros
Offers industry-specific customizations for various sectors
Leverages AI and ML for automation and intelligent insights
Provides omnichannel support capabilities
Integrates with 1000+ enterprise tools and APIs
Cons
May have a steep learning curve due to extensive features
Pricing information not readily available, suggesting potentially high costs for large enterprises
How to Use Kapture CX
Sign up for a Kapture CX account: Visit the Kapture CX website and request a demo or sign up for an account. Choose a pricing plan that fits your business needs.
Set up your customer support channels: Configure the omnichannel support options you want to use, such as live chat, email, social media, etc. Integrate these channels with Kapture CX.
Create your knowledge base: Use the GenAI Knowledge Base feature to automatically generate and organize your support documentation and FAQs.
Set up AI chatbots: Configure AI-powered chatbots to handle common customer queries and provide self-service options.
Train your support agents: Familiarize your team with the Agent Suite features like ticketing, smart routing, and the AI co-pilot assistant.
Customize workflows: Set up automated workflows and ticket routing rules based on your specific business processes.
Integrate with other tools: Connect Kapture CX with your existing CRM, helpdesk, and other business tools using the available integrations.
Configure analytics and reporting: Set up the reports and dashboards you want to track customer support metrics and agent performance.
Launch and monitor: Go live with your new CX platform and closely monitor performance, making adjustments as needed.
Kapture CX FAQs
Kapture CX is an AI-powered customer experience platform built for large enterprises. It offers solutions for customer support automation, omnichannel experiences, and industry-specific customizations for retail, consumer durables, travel, BFSI and other sectors.
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Analytics of Kapture CX Website
Kapture CX Traffic & Rankings
356.2K
Monthly Visits
#68517
Global Rank
#81
Category Rank
Traffic Trends: May 2024-Apr 2025
Kapture CX User Insights
00:21:34
Avg. Visit Duration
15.57
Pages Per Visit
21.3%
User Bounce Rate
Top Regions of Kapture CX
IN: 99.24%
ID: 0.4%
US: 0.27%
AU: 0.09%
Others: NAN%
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