Dolphin AI
Dolphin AI is an automated customer feedback analysis tool that turns B2B customer calls into actionable insights by identifying feature requests, pain points, and customer love on autopilot.
https://getdolphin.ai/?ref=aipure
Product Information
Updated:May 16, 2025
Dolphin AI Monthly Traffic Trends
Dolphin AI experienced a 42.0% decline in traffic, with 33,414 visits. The significant drop could be attributed to the launch of Google's DolphinGemma, a new AI model designed to decode dolphin communication, which may have diverted attention and interest towards this new, highly publicized project.
What is Dolphin AI
Dolphin AI is a powerful AI-driven platform designed to bridge the gap between Customer Success (CS) and Product teams by automating the process of extracting valuable insights from customer calls. The platform seamlessly integrates with call recording platforms like Gong to analyze customer conversations, track feature requests, and maintain a comprehensive feedback loop. It serves as an intelligent backlog management system that helps organizations better understand and act upon customer needs without manual intervention.
Key Features of Dolphin AI
Dolphin AI is an automated customer feedback analysis platform that transforms customer calls into actionable insights. It integrates with platforms like Gong to automatically detect and track feature requests, pain points, and positive feedback from customer conversations. The system centralizes feedback analysis, creates shareable insights with business impact metrics, and helps bridge the gap between Customer Success and Product teams by automating the process of tracking and managing product requests.
AI Call Analysis: Automatically detects and categorizes key moments from customer calls including feature requests, pain points, and positive feedback, creating short-form video clips with context and verbatim quotes
Automated Request Tracking: Merges similar requests, maintains a clean backlog, and tracks the status of requests to close the loop with customers
Integration Capabilities: Seamlessly connects with various platforms including Gong, Intercom, HubSpot, Slack, Zendesk, and can create Jira tickets and update CRM systems automatically
Business Impact Analysis: Transforms anecdotal feedback into data-backed arguments by packaging insights with business impact metrics and similar request patterns
Use Cases of Dolphin AI
Customer Success Management: CS teams can efficiently track and communicate customer requests to product teams while staying updated on request status
Product Development Prioritization: Product teams can validate feature priorities based on actual customer needs and quantified business impact
Customer Feedback Analysis: Organizations can analyze customer feedback across multiple channels to identify patterns and make data-driven decisions
Customer Experience Improvement: Companies can identify and address customer pain points more effectively by centralizing and analyzing feedback from all sources
Pros
Saves significant time by automating manual feedback tracking processes
Provides data-backed insights rather than anecdotal feedback
Streamlines communication between CS and Product teams
Cons
Requires integration with existing call recording platforms
Currently in process of obtaining security certifications (ISO 27001 and SOC2)
How to Use Dolphin AI
Sign up: Visit app.getdolphin.ai and create a new account or try the free version
Connect with Gong: Connect your Gong account with Dolphin AI through a one-click integration process (takes about 1 minute)
Automatic Analysis: Once connected, Dolphin AI will automatically start analyzing your customer calls to detect feature requests, pain points, and positive feedback
Review Insights: Review the AI-detected insights from your calls. You can approve or deny the insights that Dolphin AI finds
Add Business Impact: Validate the detected insights by adding business impact information to strengthen the case for each request
Track Requests: Monitor the status of approved requests through Dolphin's tracking system, which automatically categorizes and merges similar requests to keep the backlog organized
Share Insights: Use the automatically generated shareable links to distribute insights to relevant team members, complete with context, verbatim quotes, and business impact
Create Tickets: Optionally, let Dolphin AI create Jira tickets and update your CRM automatically based on the approved insights
Close the Loop: Use the tracking system to keep your customer success team updated on the status of customer requests and communicate progress back to customers
Dolphin AI FAQs
Dolphin AI automatically analyzes B2B customer calls to identify and track feature requests, pain points, and customer love. It turns these insights into actionable data and manages them on autopilot.
Analytics of Dolphin AI Website
Dolphin AI Traffic & Rankings
33.4K
Monthly Visits
#857898
Global Rank
-
Category Rank
Traffic Trends: Feb 2025-Apr 2025
Dolphin AI User Insights
00:00:23
Avg. Visit Duration
1.6
Pages Per Visit
44.87%
User Bounce Rate
Top Regions of Dolphin AI
IN: 21.78%
US: 11.39%
GB: 10.04%
BR: 8.51%
PE: 7.14%
Others: 41.14%
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