DigitalGenius Howto
DigitalGenius is an AI-powered customer service automation platform that uses deep learning and integrations to resolve customer queries and improve conversion rates for ecommerce businesses.
View MoreHow to Use DigitalGenius
Sign up for DigitalGenius: Contact DigitalGenius to set up an account for your ecommerce business.
Integrate with your existing systems: Connect DigitalGenius to your ecommerce platform, CRM, shipping carriers, and other relevant systems.
Configure AI and automation flows: Use the Flow Builder interface to create visual flows for automating customer service tasks.
Train the AI on your data: Feed historical customer service data to train the AI on your specific use cases and brand voice.
Set up deep integrations: Configure integrations to allow the AI to access order information, process refunds, generate shipping labels, etc.
Enable channels: Activate DigitalGenius on your desired customer service channels like email, chat, social media.
Test and refine: Run test scenarios to ensure the AI is working as expected and refine the flows as needed.
Go live: Launch DigitalGenius to start automatically handling customer queries.
Monitor performance: Track key metrics like automation rate, resolution time, and customer satisfaction to measure success.
DigitalGenius FAQs
DigitalGenius is an AI-powered automation platform for customer support. It uses deep learning to understand customer queries and automate repetitive processes, helping businesses improve their customer service operations.
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