Sendbird
Sendbird is an all-in-one communications API platform that provides chat, messaging, voice, video, and AI chatbot capabilities to help businesses build real-time engagement features into their web and mobile applications.
https://sendbird.com/?ref=aipure
Product Information
Updated:Feb 5, 2025
What is Sendbird
Founded in 2013, Sendbird is a comprehensive communications platform that powers in-app messaging and customer engagement solutions for thousands of applications worldwide. The platform serves over 7 billion end users globally and is trusted by industry leaders like Reddit, Hinge, Paytm, and many others. Sendbird offers a suite of tools including chat APIs, SDKs, and UI kits that enable developers to integrate sophisticated communication features into their applications without building from scratch.
Key Features of Sendbird
Sendbird is a comprehensive communication platform that provides APIs and SDKs for implementing chat, voice, video, AI chatbots, SMS, and messaging features in mobile apps and websites. It offers highly-abstracted, customizable solutions with pre-built UI components, advanced moderation tools, and enterprise-grade security features, handling the operational complexity while allowing developers to focus on building engaging user experiences.
Comprehensive Messaging SDK: Provides APIs and UI Kits for implementing chat, voice, video, SMS, and AI chatbot features with support for both one-on-one and group messaging up to millions of users
Advanced Moderation Tools: Includes features like profanity filtering, spam protection, message rate throttling, user bans, and automated content moderation to ensure safe and compliant conversations
Enterprise Security: Offers IP whitelisting, TLS/AES256 encryption, GDPR compliance, and data privacy controls with 99.9% uptime guarantee
Scalable Infrastructure: Handles over 6 billion messages per month with support for massive-scale channels and real-time message delivery
Use Cases of Sendbird
Social Networking Apps: Enabling in-app chat and messaging features for dating apps and social platforms, as demonstrated by Hinge's implementation
Customer Support: Providing real-time customer service through chat interfaces with AI chatbot integration for automated responses
Healthcare Communication: Supporting telehealth systems with secure video-based communication between medical professionals and patients
Pros
Quick and easy integration with comprehensive SDK and UI components
Excellent scalability and reliability with 99.9% uptime
Strong customer support and responsive technical team
Cons
Higher costs for inactive users as pricing is based on registered users
Some features require custom implementation
Documentation could be improved
How to Use Sendbird
Sign up and Create Application: Sign in to Sendbird dashboard, create a new application and get your Application ID and API token from Settings > Application > General
Install SDK: Install Sendbird SDK for your platform (iOS, Android, JavaScript, Unity, .NET) using the package manager or manual installation
Initialize SDK: Initialize the SDK with your Application ID and configure basic settings in your application code
Create Users: Create users via Platform API or manually through dashboard. Set required nickname and optional profile URL. Consider using access tokens for production
Implement Chat Features: Use Chat SDK to implement features like user login, channel creation, messaging. Can use pre-built UI components from UIKit for faster development
Configure Channels: Set up open channels or group channels depending on your use case. Configure operators and settings for each channel type
Add Message Handling: Implement sending/receiving messages, file uploads, and message event handlers. Use SyncManager for offline message caching
Test and Monitor: Test functionality across different scenarios. Monitor usage and performance through dashboard analytics
Sendbird FAQs
Sendbird is a communication API platform that provides chat, voice, video, AI chatbots, SMS, WhatsApp, KakaoTalk and in-app notification services. It helps businesses engage, convert and retain customers through various communication channels.
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