BIK Features
Key Features of BIK
BIK offers a range of features to streamline marketing efforts and improve customer engagement.
Unified Helpdesk: Consolidates inbox, messenger, Instagram, WhatsApp, SMS, and email into one efficient platform.
Advanced Chatbot & Journeys: Enhances customer interaction on WhatsApp and Instagram.
Instagram AI: Features Comment to DM and End-to-End purchase capabilities.
Gamification Tools: Includes Spin the Wheel, Back in Stock, and Price Drop notifiers to keep customers engaged.
Pros
Seamless integration with multiple channels
Advanced chatbot and journey features
Gamification tools for customer engagement
Responsive support team
Cons
May require additional setup for automation conditions
Use Cases of BIK
E-commerce businesses
Digital marketing agencies
Retail and e-commerce companies
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