Zipy Howto

WebsiteBrowser ExtensionFree TrialMonitor & Log ManagementAI Customer Service Assistant
Zipy is an AI-powered unified customer experience platform that combines session replay, error monitoring, performance tracking, and product analytics to help teams debug and optimize digital experiences.
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More Information

Profile of Zipy
Overview
Analytics
Official Posts
Video
What is Zipy
Features of Zipy & Use Cases

How to Use Zipy

Install Zipy SDK: Include the two-line JavaScript SDK provided by Zipy in your web app's code. The installation process is as simple as adding Google Analytics code.
Configure Privacy Settings: Use the 'zipy-block' class to block capture of sensitive data like email IDs, passwords, usernames, credit card information. By default, Zipy disables capture of Personal Identifiable Information.
Monitor User Sessions: Once installed, Zipy automatically starts recording user actions, request responses, console events, errors and exceptions occurring in your app's user environment.
View Session Replays: Access the Zipy dashboard to watch DOM replay videos of user sessions showing exact user interactions, along with console logs, network logs, and custom logs.
Track Errors & Exceptions: Monitor JavaScript errors, API errors, console logs with detailed stack traces, and network logs through the error tracking interface.
Analyze Product Analytics: Use the analytics dashboard to understand user adoption, conversion, distribution and identify problems faced by users with AI-driven insights.
View Heatmaps: Access detailed heatmaps showing user interaction patterns and correlate them with session recordings for actionable usage insights.
Monitor Performance: Track API performance, latency and errors in real-time to identify bottlenecks. Use diagnostics and recommendations to fix performance issues.
Create Support Tickets: When issues are identified, create tickets directly from the session replay interface and collaborate with team members to resolve user problems.
Review AI Summaries: Use AI-generated summaries of user sessions that highlight key actions, potential frustration points, and errors encountered without watching every replay.

Zipy FAQs

Zipy is a unified digital experience platform that combines session replay, error tracking, performance monitoring, and product analytics in one. It helps teams proactively identify and fix customer experience issues by monitoring user interactions, errors, and performance problems in real-time.

Zipy Monthly Traffic Trends

Zipy experienced a slight 2.9% decline in traffic, with 69,724 visits. Despite its comprehensive features and recent updates, the decline might be due to normal market fluctuations or increased competition. No significant product updates or market activities were noted.

View history traffic

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