SureSteps | AI Powered Documentation for Customer Support Howto
SureSteps is an AI-powered customer support platform that provides personalized, interactive step-by-step instructions that seamlessly bridge documentation and live support.
View MoreHow to Use SureSteps | AI Powered Documentation for Customer Support
Create a free account: Go to the SureSteps website and sign up for a free account to get started.
Create a procedure: Use the intuitive graphical interface to create step-by-step instructions for your product or service. Add text, images, and videos to each step.
Add interactivity: Configure options for users to indicate success/failure, enter notes, or interact with support at each step.
Publish the procedure: Click the publish button to make the procedure instantly available for users.
Users create personal instances: Users select a published procedure and create their own personal copy to work through.
Users follow the steps: Users work through the steps at their own pace, indicating completion and choices made along the way.
Provide support as needed: If users need help, they can communicate with support directly within the procedure. Support staff can see exactly where the user is stuck.
Leverage AI assistance: The built-in AI can automatically answer user questions and provide 24/7 support based on your documentation.
Analyze usage data: Review analytics on how far users get in procedures and where they encounter issues to improve your product and documentation.
SureSteps | AI Powered Documentation for Customer Support FAQs
SureSteps is an AI-powered documentation and customer support platform that provides personalized step-by-step instructions that can turn into interactive support instantly. It bridges the gap between documentation and support, allowing users to interact with support directly within the instructions at the exact step where they experience difficulty.
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