RatingE Features
RatingE is an AI-powered review management platform that automates collecting, managing and displaying customer reviews to boost businesses' online reputation.
View MoreKey Features of RatingE
RatingE is an AI-powered review management platform that automates the process of collecting, managing, and displaying customer reviews across multiple channels. It offers features like email and SMS review requests, QR code integration, video testimonials, website widgets, and a centralized dashboard to manage all reviews. The platform aims to help businesses improve their online reputation, attract more customers, and handle feedback efficiently.
Automated Review Requests: Sends automated email, SMS, and WhatsApp review requests to customers after purchases or services.
Multi-Platform Integration: Collects and manages reviews from various platforms like Google, TripAdvisor, and Yelp in one centralized dashboard.
QR Code Review Access: Generates QR codes for easy customer engagement and email collection, linking to review pages.
Video Testimonial Capabilities: Allows collection and display of video reviews to enhance credibility and engagement.
Negative Review Protection: Filters potentially negative reviews for private feedback, maintaining a positive public review score.
Use Cases of RatingE
Restaurants and Hospitality: Gather customer feedback and improve online ratings to attract more diners and guests.
Retail Stores: Boost online presence and customer trust through authentic reviews and testimonials.
Service-based Businesses: Collect and showcase client feedback to establish credibility and attract new customers.
E-commerce Platforms: Automate review collection post-purchase to increase product credibility and sales.
Pros
Comprehensive automation of review management process
Multi-channel review collection (email, SMS, WhatsApp, QR codes)
Integration with major review platforms
Video testimonial capabilities for enhanced credibility
Cons
May require initial setup and customization effort
Pricing structure may not suit very small businesses
Dependence on customer willingness to leave reviews
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