CXGenie Howto
CX Genie is an AI-powered chatbot platform that merges artificial intelligence with human support teams to deliver faster, more consistent, and personalized customer experiences across multiple channels.
View MoreHow to Use CXGenie
Sign up for an account: Go to the CXGenie website and sign up for an account. They offer a free tier to get started with no credit card required.
Create your first chatbot: Use the easy-to-use workspace to build your first chatbot. You can create custom message flows and train the AI with your data.
Add knowledge to your chatbot: Upload URLs, FAQs, documents, and other data sources to train your chatbot and enrich its knowledge base.
Design conversation flows: Use the message flow builder to create dynamic, branching conversations. Map out the customer journey with a drag-and-drop interface.
Integrate with your platforms: Connect your chatbot to platforms like Messenger, WhatsApp, WordPress, or Shopify using CXGenie's integration options.
Install on your website or app: Use the provided SDK to install the chatbot on your website or mobile app.
Monitor and improve: Use the dashboard to view real-time performance, manage customers and tickets, and continuously improve your chatbot's responses.
Enable human handover: Set up the hybrid chat mode to allow seamless transition from AI to human agents for complex inquiries.
Collect feedback: Use the built-in feedback loop with 'like' and 'unlike' reactions to gather user sentiment and optimize responses.
Join the community: Connect with other users and the CXGenie team on their Discord server for support, tips, and to provide feedback.
CXGenie FAQs
CX Genie is an AI-powered chatbot platform that helps businesses automate customer support, personalize interactions, and improve customer experiences. It uses artificial intelligence to learn from conversations and provide human-like responses.
CXGenie Monthly Traffic Trends
CXGenie experienced a 4.4% increase in visits, reaching 30,648 visits. Without significant product updates or notable market activities, this growth likely reflects ongoing interest in its AI chatbot builder and natural language processing capabilities.
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