MagicLoop Introduction
MagicLoop is a voice survey tool that enables companies to gather higher-quality customer feedback through spoken responses.
View MoreWhat is MagicLoop
MagicLoop is an innovative survey platform that replaces traditional written feedback with voice responses. It allows businesses to conduct user research, satisfaction surveys, NPS surveys, and collect customer feedback using audio recordings instead of text-based answers. This approach aims to provide richer, more nuanced insights by capturing the tone, emotion, and detail in participants' voices that may be lost in written responses.
How does MagicLoop work?
MagicLoop works in four main steps: First, users create or generate survey questions. Then, they send these questions to respondents. Next, the platform collects voice recordings from participants as they answer the questions verbally. Finally, MagicLoop uses AI analysis to generate insights from the audio responses. The platform also offers features like speech-to-text transcription, custom branding options, and integration with tools like Slack. Users can access different tiers of service, from a Starter plan for small businesses to Enterprise solutions for larger organizations.
Benefits of MagicLoop
Using MagicLoop offers several key benefits for businesses seeking customer insights. It increases participant engagement, with users reporting 3 times higher engagement rates compared to traditional surveys. The voice responses provide more detailed and nuanced feedback, leading to 90% higher accuracy in understanding customer sentiments. MagicLoop also saves time for researchers by eliminating the need for scheduling interviews or dealing with no-shows. Additionally, hearing customers' actual voices can create more empathy and connection with their experiences, helping teams make more informed decisions based on authentic feedback.
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