Kotae Features
WebsiteAI Chatbot
Kotae is an AI-powered chatbot that automates 80% of customer inquiries in over 80 languages, ready in 5 minutes with no coding required.
View MoreKey Features of Kotae
Kotae is an AI-powered chatbot for small businesses that automates customer inquiries using content from the company's website, documents, and FAQs. It can handle 80% of routine questions in over 80 languages, is customizable to match brand identity, and continuously improves through machine learning. Kotae is quick to set up, requires no coding, and offers 24/7 customer support.
Content-Driven AI Responses: Generates responses based on your website content, training files, and FAQs
Multilingual Support: Provides customer support in over 80 languages
Customizable Appearance: Allows customization of logo, theme color, and welcome message to match brand identity
Continuous Learning: Improves over time by leveraging chat history and additional training data
Quick Setup: Ready in 5 minutes with no coding required
Use Cases of Kotae
24/7 Customer Support: Provides instant responses to customer inquiries at any time, reducing wait times and improving satisfaction
Lead Qualification: Engages potential customers immediately, keeping qualified leads warm with instant, contextual responses
FAQ Automation: Handles routine questions automatically, freeing up human staff for more complex inquiries
Multilingual Customer Service: Supports global customers in their native languages, expanding reach and improving user experience
Pros
Easy to set up and use with no coding required
Customizable to match brand identity
Continuously improves through machine learning
Supports multiple languages for global reach
Cons
May not handle very complex or nuanced inquiries as well as human agents
Requires ongoing maintenance and updates to keep information current
Potential for misunderstandings or incorrect responses if not properly trained
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