Kore.ai Introduction
Kore.ai is a leading conversational AI and digital UX platform that helps enterprises automate customer and employee interactions using AI-powered virtual assistants.
View MoreWhat is Kore.ai
Kore.ai is a market-leading conversational AI and digital UX technology provider for Global 2000 companies. Founded in the early 2010s, Kore.ai offers an AI-first platform that enables enterprises to build and deploy intelligent virtual assistants to automate and enhance interactions with customers, employees, and partners across various industries. The company's platform leverages natural language processing, machine learning, and large language models to create human-like conversational experiences.
How does Kore.ai work?
Kore.ai's platform provides no-code tools and solutions for businesses to create AI-powered virtual assistants and applications. It uses natural language processing to understand user intent and context, and leverages machine learning models to generate appropriate responses. The platform supports multiple channels including voice, chat, and messaging apps. It can be integrated with existing enterprise systems and databases to access relevant information. Kore.ai also offers pre-built industry-specific solutions and templates to accelerate development. The platform incorporates generative AI capabilities for enhanced content creation, document analysis, and knowledge discovery. It uses a retrieval augmented generation (RAG) approach to provide accurate responses from diverse data sources.
Benefits of Kore.ai
Kore.ai enables businesses to significantly improve customer and employee experiences through AI-powered automation. It can handle over 80% of common inquiries 24/7 across multiple languages, freeing up human agents for more complex tasks. This leads to increased efficiency, productivity and cost savings. The platform's no-code tools allow rapid development and deployment of AI assistants. Its generative AI capabilities enhance creativity, accelerate document processing, and expand access to enterprise knowledge. Kore.ai also provides robust analytics to continually optimize performance. Overall, it helps enterprises deliver more personalized, efficient and engaging interactions at scale.
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