Kasisto Features
Kasisto is a leading conversational AI platform that enables financial institutions to deliver personalized, intelligent digital experiences across multiple channels.
View MoreKey Features of Kasisto
Kasisto offers a conversational AI platform called KAI that is specifically designed for the banking and finance industry. It combines generative AI capabilities with deep financial knowledge to provide personalized, human-like digital experiences across multiple channels. KAI can automate customer interactions, empower employees with financial intelligence, and drive business growth through data-driven insights.
KAI-GPT: A large language model purpose-built for banking, combining conversational AI with the latest GPT technology.
Omni-channel support: Enables consistent AI-powered experiences across mobile apps, websites, messaging platforms, and voice-enabled devices.
Financial domain expertise: Deep knowledge of banking and finance to handle complex financial queries and transactions accurately.
Personalization: Ability to provide tailored responses and recommendations based on individual customer data and behaviors.
Employee augmentation: Empowers bank staff with instant access to financial knowledge to improve customer interactions.
Use Cases of Kasisto
Retail banking assistant: Automate common customer service inquiries and transactions for retail banking customers 24/7.
Business banking support: Provide specialized assistance for business banking needs like cash flow analysis and wire transfers.
Financial advisor support: Augment human financial advisors with AI-powered insights and recommendations.
Internal knowledge base: Serve as an intelligent knowledge repository for bank employees to quickly access information.
Pros
Purpose-built for the financial industry with deep domain expertise
Combines conversational AI with latest generative AI capabilities
Omni-channel support for consistent experiences across touchpoints
Cons
Primarily focused on banking/finance, may have limited applicability in other industries
Requires integration with existing banking systems which can be complex
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