InQuery: AI Assistant for Insurance Claims Processing Introduction

InQuery uses AI voice agents to automate first contact with claimants, providers, witnesses and other relevant parties to gather initial information and documents. It then employs natural language processing to extract key data from documents, PDFs, and phone transcriptions to automatically populate case details. The system also automates follow-up communications across multiple channels to collect any missing information. Throughout the process, InQuery keeps track of data sources for easy verification and performs automated fraud checks by analyzing data for inconsistencies and suspicious patterns.