HiJiffy Guest Communications Hub
HiJiffy Guest Communications Hub is an AI-powered omnichannel solution that automates and centralizes hotel-guest communications across the entire customer journey.
https://hijiffy.com/
Product Information
Updated:May 16, 2025
HiJiffy Guest Communications Hub Monthly Traffic Trends
HiJiffy Guest Communications Hub experienced a 21.1% decline in traffic, reaching 42,213 visits. Despite the recent partnership with Expedia Group to streamline guest communications, the platform's traffic has decreased. This decline might be due to market saturation or increased competition in the hospitality tech sector.
What is HiJiffy Guest Communications Hub
HiJiffy Guest Communications Hub is a comprehensive platform designed for the hospitality industry to streamline and enhance guest communications. Founded in 2016, HiJiffy aims to develop the most advanced conversational AI for hotels, resorts, and hostels. The Hub integrates various communication channels including website chat, social media, messaging apps, and more into a single interface. It leverages artificial intelligence to provide instant responses to guest inquiries, automate bookings, and personalize the guest experience from pre-arrival to post-departure.
Key Features of HiJiffy Guest Communications Hub
HiJiffy's Guest Communications Hub is an AI-powered platform that centralizes and automates hotel-guest communications across multiple channels. It provides instant responses to guest inquiries, facilitates direct bookings, enables upselling opportunities, and streamlines operational tasks throughout the entire guest journey - from pre-booking to post-stay. The solution integrates with existing hotel management systems and offers customizable interfaces to align with brand guidelines.
AI-powered Virtual Assistant: Provides instant answers to over 85% of guest questions in 130+ languages across various communication channels like website chat, WhatsApp, and social media.
Centralized Communication Console: Unifies all guest interactions from different channels into a single inbox for efficient management and response.
Automated Campaigns: Enables creation and management of targeted messaging campaigns for upselling, check-in/out procedures, and guest feedback collection.
Integration with Hotel Systems: Seamlessly connects with existing Property Management Systems (PMS) and other hotel tech solutions for streamlined operations.
Use Cases of HiJiffy Guest Communications Hub
Direct Booking Assistance: Guides potential guests through the booking process directly within chat interfaces, increasing conversion rates.
Digital Check-in/out: Automates pre-arrival and departure procedures, reducing workload on front desk staff and enhancing guest convenience.
In-stay Service Requests: Handles guest requests and inquiries during their stay, routing them to appropriate departments and tracking resolution.
Post-stay Feedback Collection: Automates the process of soliciting and collecting guest reviews after their stay to improve service quality.
Pros
Significantly reduces staff workload by automating repetitive tasks
Improves guest satisfaction through instant, 24/7 communication
Increases direct bookings and upselling opportunities
Cons
Requires initial setup and integration with existing systems
May require ongoing optimization to maintain AI accuracy and relevance
How to Use HiJiffy Guest Communications Hub
Sign up for HiJiffy: Create an account on the HiJiffy website to get started with the Guest Communications Hub.
Set up your hotel profile: Enter your hotel details, customize the chatbot appearance, and configure communication channels like website, WhatsApp, and social media.
Train the AI assistant: Provide information about your hotel amenities, policies, and FAQs to train the AI to accurately answer guest queries.
Integrate with your existing systems: Connect HiJiffy to your PMS, booking engine, and other hotel systems to enable automated bookings and data syncing.
Create automated campaigns: Set up pre-arrival, in-stay, and post-stay messaging campaigns to engage guests throughout their journey.
Monitor conversations in the Console: Use the centralized inbox to view and manage all guest communications across channels.
Analyze performance: Review analytics and reports to track key metrics like automation rate, guest satisfaction, and revenue generated.
Optimize and improve: Continuously refine your setup based on insights to enhance the guest experience and boost results.
HiJiffy Guest Communications Hub FAQs
HiJiffy's Guest Communications Hub is an AI-powered omnichannel solution that centralizes and automates guest communications across the entire customer journey. It includes features like an AI chatbot, booking assistant, digital concierge, and unified inbox to manage conversations across multiple channels.
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Analytics of HiJiffy Guest Communications Hub Website
HiJiffy Guest Communications Hub Traffic & Rankings
42.2K
Monthly Visits
#660711
Global Rank
#2146
Category Rank
Traffic Trends: Jun 2024-Apr 2025
HiJiffy Guest Communications Hub User Insights
00:01:06
Avg. Visit Duration
2.31
Pages Per Visit
37.66%
User Bounce Rate
Top Regions of HiJiffy Guest Communications Hub
MY: 18.87%
NL: 10.5%
PT: 9.21%
GB: 7.61%
US: 6.63%
Others: 47.17%
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