Hall Howto
Hall is a modern community-powered support platform that unifies and leverages knowledge from Discord, Slack, and other channels to create a searchable self-service hub for customer support.
View MoreHow to Use Hall
Sign up for Hall: Visit dashboard.usehall.com/signup to create a free account and get started with your community support hub
Connect your community channels: Integrate your existing Discord and/or Slack channels where customers currently ask questions and discuss issues
Configure your community hub: Set up your branded community hub where customers can search for answers and ask new questions
Enable question syncing: Configure automatic syncing so questions asked in Discord/Slack channels are synced back to your community hub
Set up AI-powered search: Connect your documentation and community knowledge to enable AI-backed federated search for customers to self-serve answers
Customize SEO settings: Optimize your community knowledge to perform well in search results, making answers discoverable through Google
Monitor community metrics: Track key metrics like question deflection rates, support hours saved, cost savings, and CSAT scores through the analytics dashboard
Manage knowledge base: Review and maintain community knowledge, with automatic decay of outdated content to keep information relevant and accurate
Engage with community: Reply to questions and manage discussions directly from within Discord/Slack with full conversation syncing to the community hub
Hall FAQs
Hall is a community-powered support forum platform that helps companies create a self-service support hub by unifying knowledge from Discord, Slack, and other community channels into one searchable place.
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