Elixir Introduction

Elixir works by integrating with existing AI voice agent systems to provide end-to-end observability. It simulates thousands of test calls with configurable parameters like language, accent, and tone to thoroughly evaluate agent performance. The platform then monitors live conversations, tracking key metrics such as interruptions, transcription errors, and user frustrations. Elixir's tracing capabilities allow developers to debug issues using audio snippets, LLM traces, and full transcripts. The system also includes auto-grading features to streamline the manual review process, automatically flagging problematic conversations for human review. Additionally, Elixir maintains datasets of conversation scenarios, enabling continuous testing and improvement of voice agents.