Poly.AI

Poly.AI experienced a 22.3% decline in traffic, likely due to the lack of recent product updates and the presence of strong competition. The consumer study revealing a preference for phone calls in customer service suggests that despite the growing demand for voice-based solutions, Poly.AI may have lost ground to competitors offering more competitive pricing or specialized features.

Latest Update of PolyAI: PolyAI continues to revolutionize customer interactions with its cutting-edge mobile application, which allows users to create and engage with highly personalized AI characters featuring authentic voices and distinct personalities. The app offers a rich selection of pre-made characters and the ability to design custom ones, enabling users to bring their imaginative conversations to life. Recent developments have further solidified PolyAI's position as a leader in voice AI solutions. In November 2024, the company hosted the VOX 2024: Horizons virtual summit, where industry leaders discussed the transformative impact of AI in contact centers and shared strategies for successful AI adoption. Additionally, PolyAI secured $50 million in Series C funding, bringing its total investment to over $120 million and boosting its valuation to nearly $500 million. This funding will support ongoing innovations in voice technology, enhancing the user experience and expanding capabilities. As PolyAI aims to manage over half of all automated customer service calls within the next five years, its advancements promise to redefine how businesses connect with customers through engaging, lifelike AI interactions.