Poly.AI
PolyAI is an enterprise-focused conversational AI platform that provides human-like voice assistants for customer service, powered by advanced natural language processing and machine learning technologies.
https://polyai.ai/
Product Information
Updated:Aug 22, 2025
Poly.AI Monthly Traffic Trends
Poly.AI experienced a 36.4% decline in traffic, losing 52.2K visits. The lack of recent product updates and intense competition in the AI voice assistant market may have contributed to this significant drop. Google's AI updates in June, which made their models faster and cheaper, likely drew users away from Poly.AI.
What is Poly.AI
Founded in 2017 by researchers from Cambridge University, PolyAI is a London-based company specializing in voice-first conversational AI solutions for enterprise customer service. Unlike traditional chatbots that follow rigid scripts, PolyAI's technology enables natural, human-like conversations across multiple languages through its sophisticated AI agents. The platform was developed by experts who previously worked at major tech companies like Apple, Google and Facebook, bringing together cutting-edge spoken language technologies with both retrieval and generative AI models.
Key Features of Poly.AI
PolyAI is an enterprise-focused conversational AI platform that specializes in voice-first customer service automation. Founded in 2017, it uses advanced natural language processing and a combination of retrieval and generative AI models to enable natural, human-like conversations. The platform offers voice assistants that can understand complex customer inputs, support multilingual conversations, and integrate seamlessly with existing business systems to enhance customer experience while reducing pressure on call center staff.
Natural Voice Interaction: Leverages advanced spoken language technologies and AI models to enable natural conversations where customers can speak freely, interrupt, or change topics without disrupting the interaction
Enterprise Integration: Seamlessly integrates with existing technology stacks, CRMs, and contact center systems while providing real-time insights and analytics
Multilingual Support: Supports conversations in multiple languages, making it suitable for global business operations
Advanced Understanding: Uses proprietary ConveRT model for accurate intent recognition and understanding without predefined intents
Use Cases of Poly.AI
Banking and Financial Services: Handles account inquiries, processes transactions, and provides basic financial guidance to customers
Customer Service Automation: Automates up to 50% of customer service calls while maintaining natural conversation quality
Healthcare and Travel Industries: Manages customer interactions for appointment scheduling, booking confirmations, and general inquiries
Pros
High-quality, natural-sounding voice interactions
Robust enterprise integration capabilities
Strong accuracy in understanding customer intent
Cons
Primarily focused on enterprise solutions, limiting accessibility for smaller businesses
Requires direct contact for pricing information
Limited standard audit tooling for strict compliance requirements
How to Use Poly.AI
Download the App: Download the PolyBuzz (formerly PolyAI) app from your device's app store. The app is available in multiple languages.
Create an Account: Sign up for a new account to access the platform's features and character library.
Choose a Character: Browse through the library of AI characters - including celebrities, anime characters, movie characters and more. Select one to start chatting with.
Start Chatting: Enter the chatroom of your chosen character and start conversing. The AI will respond naturally based on the character's persona.
Create Custom Characters (Optional): Use the character creation tool to design your own AI companions with unique personalities, appearances and backstories. You can keep them private or share with the community.
Enable Passion Mode (Optional): Turn on passion mode to access more intimate conversation options and reduced content filtering.
Explore Different Personas: Try chatting with different characters as each interaction uses the same underlying AI model customized to different personas.
Poly.AI FAQs
Poly AI has two different versions: 1) A customer service voice AI assistant that integrates with CRMs and knowledge bases to provide natural conversations and personalized responses to callers. 2) An AI chatbot application (also called PolyBuzz) that provides personalized conversations and immersive role-playing experiences with AI characters.
Official Posts
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Analytics of Poly.AI Website
Poly.AI Traffic & Rankings
91.2K
Monthly Visits
#418234
Global Rank
#8424
Category Rank
Traffic Trends: Jul 2024-Jun 2025
Poly.AI User Insights
00:00:11
Avg. Visit Duration
1.56
Pages Per Visit
45.8%
User Bounce Rate
Top Regions of Poly.AI
US: 31.71%
BR: 4.33%
AU: 4.06%
UY: 3.76%
CA: 3.26%
Others: 52.89%
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