WeClever
WeClever is a conversational AI platform that transforms customer interactions into strategic insights, helping companies reduce costs, increase revenue, and enhance customer experience through automated, personalized conversations.
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https://weclever.ai/
Product Information
Updated:23/10/2024
What is WeClever
WeClever is a Brazilian technology company founded in 2020 that specializes in conversational intelligence and AI-powered customer engagement. The platform combines advanced natural language processing, machine learning, and analytics capabilities to automate and optimize customer interactions across multiple channels. As a unified solution, WeClever helps businesses manage messaging, create automated customer journeys, and extract valuable insights from conversations, serving major companies across various sectors including retail, financial services, and e-commerce.
Key Features of WeClever
WeClever is an AI-powered conversational platform that transforms customer interactions into strategic insights and revenue. It combines automated messaging, conversation monitoring, and analytics to help businesses increase sales, improve customer service, and reduce operational costs. The platform features natural language processing capabilities, real-time conversation auditing, and integration with various communication channels like WhatsApp, offering personalized customer interactions with an average satisfaction rate of 96.7%.
Intelligent Conversation Management: Natural language processing capabilities that enable fluid conversations, including the ability to interpret audio, images, and text while maintaining context and personalization
Real-time Auditing & Monitoring: 100% conversation monitoring with compliance scoring, instant alerts for deviations, and quality assurance across multiple channels including WhatsApp and voice calls
Advanced Analytics Dashboard: Comprehensive insights platform showing customer behavior patterns, conversation sentiment analysis, satisfaction rates, and refusal reasons to drive strategic decisions
Seamless Integration System: Connects with existing CRM systems and business tools to automate processes and provide personalized responses based on customer data
Use Cases of WeClever
E-commerce Sales Recovery: Automatically engages with customers who abandon shopping carts, leading to a 37% conversion rate and millions in recovered revenue
Financial Services Customer Retention: Implements proactive churn prevention strategies, successfully rescuing up to 62% of potentially churning customers through personalized engagement
Subscription Business Growth: Helps subscription-based businesses increase revenue through personalized plan recommendations and efficient customer engagement, generating over R$20MM in additional revenue
Pros
High customer satisfaction rate (96.7% average CSAT)
Significant ROI with proven revenue impact
24/7 availability with simultaneous conversation handling
Cons
Requires JavaScript enabled to function properly
May need integration effort with existing systems
How to Use WeClever
Request a Demo: Fill out the contact form on WeClever's website with your name, WhatsApp number, business email, website, company size, and expected monthly conversation volume
Choose Solution Type: Select your primary use case from options like sales conversion, customer service, retention/engagement, product recommendations, market research, or training
Platform Setup: Work with WeClever team to integrate the conversational AI platform with your existing systems and customize conversation flows based on your needs
Configure AI Agents: Personalize AI agents with your brand voice and train them to handle specific customer interactions and journeys
Enable Channel Integration: Set up integration with WhatsApp Business API and other communication channels you want to use
Design Customer Journeys: Create and optimize customer interaction flows, including automated follow-ups and human agent handoffs when needed
Monitor Performance: Use the dashboard to track conversation quality, customer satisfaction scores, conversion rates and other KPIs in real-time
Generate Insights: Analyze conversation data to understand customer behavior, detect trends, and get AI-powered recommendations for improvements
Optimize & Scale: Continuously refine conversation flows and AI responses based on performance data and expand usage across more customer touchpoints
WeClever FAQs
WeClever is a platform that uses conversational intelligence to help companies understand their customers, reduce costs, and increase revenue through automated conversations. It provides services like conversation automation, messaging management, AI integration, and conversation monitoring.
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Analytics of WeClever Website
WeClever Traffic & Rankings
2.4K
Monthly Visits
#5632097
Global Rank
-
Category Rank
Traffic Trends: Jul 2024-Sep 2024
WeClever User Insights
00:05:11
Avg. Visit DTabsNavuration
3.31
Pages Per Visit
33.39%
User Bounce Rate
Top Regions of WeClever
BR: 100%
Others: 0%
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