CXassist is an AI-powered email assistant that automates inbox management by intelligently responding to emails based on custom training data.
https://cxassist.io/
Product Information
Updated:Oct 9, 2024
What is CX Assist
CXassist is an innovative AI solution designed to revolutionize email management for businesses and individuals. It leverages advanced artificial intelligence to automatically handle inbound emails, providing timely and accurate responses based on user-provided training data. CXassist integrates seamlessly with Gmail accounts, both personal and business, offering a range of features to streamline communication and boost productivity.
Key Features of CX Assist
CX Assist is an AI-powered email assistant that automates inbox management by intelligently responding to emails based on user-provided training data. It leverages advanced AI technology to read and answer emails like a human would, offering customizable personas, multi-language support, and integration with Google email accounts. The system allows users to train it with their own content, set rules for email handling, and provides analytics on email activity.
AI-Powered Email Responses: Uses advanced AI to automatically read and reply to emails based on user-trained content and selected personas.
Customizable Training: Allows users to upload their own business content like whitepapers, price lists, and FAQs to train the AI.
Multiple Personas: Offers pre-set personas (Generalist, Support, Sales) to tailor the tone and approach of email responses.
Multi-Language Support: Capable of understanding and replying in over 50 languages.
Flexible Rules and Settings: Provides options to exclude specific domains, use Gmail labels, and set human override for complex queries.
Use Cases of CX Assist
Customer Support Automation: Automate responses to common customer inquiries, freeing up support staff for more complex issues.
Sales Lead Management: Quickly respond to and nurture sales leads with personalized, AI-generated emails.
Personal Productivity Enhancement: Manage personal inboxes more efficiently by automating responses to routine emails.
Multi-Language Business Communication: Facilitate communication with international clients or partners using the multi-language support feature.
Pros
Saves time by automating email responses
Customizable to reflect brand voice and specific business knowledge
Supports multiple languages for global communication
Cons
Limited to Google email accounts only
Cannot handle email attachments
Requires credit card for free plan, which may deter some users
How to Use CX Assist
Sign up for an account: Go to the CXassist website and sign up for an account. You can choose the free trial plan to start.
Connect your Google account: Sign in with your Google account and provide the necessary permissions when prompted.
Upload training material: Go to the 'Train' section and upload your business content like product whitepapers, FAQs, etc. in PDF, TXT or CSV format to train the AI.
Configure settings: Adjust settings like excluded domains, labels to ignore, response frequency, etc. to customize how CXassist handles your emails.
Choose a persona: Select one of the pre-set personas (Generalist, Support, or Sales) for CXassist to use when responding.
Turn on CXassist: Activate CXassist to start automatically managing your inbox. You can toggle it on/off at any time.
Monitor performance: Review the analytics provided to see details on emails sent by CXassist.
Provide feedback: Send any feedback on CXassist's performance to [email protected] to help improve the service.
CX Assist FAQs
CXassist is an AI assistant for your inbox. After you train the AI with your own content, it will reference it in all responses to your prospects and customers, ensuring a timely and accurate response.
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Analytics of CX Assist Website
CX Assist Traffic & Rankings
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Traffic Trends: Jul 2024-Oct 2024
CX Assist User Insights
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Top Regions of CX Assist
Others: 100%
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