Assembly Introduction
Assembly is a unified sales and support co-pilot for developer-facing teams that instantly answers technical questions, analyzes user feedback, and tracks customer activity across multiple channels.
View MoreWhat is Assembly
Assembly is an AI-powered tool designed to streamline customer support and product operations for fast-growing tech companies. It serves as a centralized platform that integrates with various communication channels like Slack, Discord, and email to manage customer interactions. Assembly leverages artificial intelligence and semantic search capabilities to provide instant answers to technical questions by querying a company's entire knowledge base, including documentation, GitHub issues, and support tickets.
How does Assembly work?
Assembly works by connecting to a company's existing tools and knowledge bases, including documentation, GitHub repositories, support tickets, and communication channels. When a customer asks a question or provides feedback through any integrated channel, Assembly uses AI and semantic search to instantly find and deliver relevant information from the knowledge base. For issues that require human intervention, Assembly tracks the full lifecycle from creation to resolution, allowing teams to manage and respond to customer inquiries efficiently. The platform also offers features like auto-resolution for common questions, omnichannel support management, micro-automations for creating tickets or issues, and product discovery through analysis of customer feedback and requests.
Benefits of Assembly
By using Assembly, companies can significantly improve their customer support efficiency and product operations. The platform reduces response times by providing instant answers to common technical questions, freeing up support staff to focus on more complex issues. It centralizes customer interactions across multiple channels, making it easier to track and manage support requests. Assembly's integration capabilities allow for seamless workflow between different tools, enhancing team productivity. Additionally, the platform's analytics and feedback analysis features provide valuable insights for product development and improvement, helping companies better understand and address customer needs.
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