1440.io Introduction
1440.io is an omnichannel engagement suite for Salesforce that streamlines customer interactions across the entire customer journey.
View MoreWhat is 1440.io
1440.io is a comprehensive customer experience platform built on Salesforce that helps brands engage customers seamlessly across digital channels. Named after the 1440 minutes in a day, it provides a suite of tools including Messaging Studio, Translation Studio, Reputation Studio, and Commerce Studio to unify conversations, manage reviews, translate content, and streamline ecommerce operations. The platform aims to help companies maximize every minute by eliminating siloed systems and improving customer engagement efficiency.
How does 1440.io work?
1440.io integrates directly with Salesforce to provide a unified workspace for managing customer interactions across multiple channels like social media, messaging apps, review sites, and more. Its Messaging Studio allows agents to handle conversations from various platforms in one interface, while Einstein Bots can be used to automate responses. The Translation Studio automatically translates content into 100+ languages. Reputation Studio aggregates reviews and Q&As from different sites for centralized management. Commerce Studio handles order, inventory and logistics for omnichannel retailers. By bringing all these functions together in Salesforce, 1440.io enables companies to create consistent omnichannel experiences and leverage customer data for personalization.
Benefits of 1440.io
Using 1440.io allows companies to significantly improve their customer engagement efficiency and effectiveness. It reduces the need to switch between multiple tools, saving time for agents and enabling faster issue resolution. The platform's AI and automation capabilities help deflect routine inquiries and free up agents to handle more complex issues. By centralizing customer data and interactions, it enables more personalized experiences across touchpoints. For businesses, this translates to increased conversion rates, reduced support costs, and improved customer satisfaction. The seamless integration with Salesforce also means companies can leverage their existing CRM investment while transforming their omnichannel capabilities.
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